Phones
Thank you for choosing Prosano. How can I help you?
How should I answer the phone?
To Inspire Health and Make it Easy
What is Prosano's Mission?
Go to Archer for this
Where are Prosano policies and procedures
A 20 second act to stop the spread of infection.
What is Washing your Hands?
Envelope Icon
How do you check voicemail?
1) Deliver on Access, 2) Make it Personal, 3) Make it Easy, 4) Friend on the Inside, 5) Preparation is core to moment-to-moment excellence, 6) Always pursuing the “Signature Experience”
What are Prosano's Experience Standards?
Blue Knowledge holds this type of Prosano information
What are Desk Level Procedures (DLPs)
Used to document lobby cleaning at routine intervals.
What is the Daily Lobby Cleaning Schedule/Log?
Your Agent ID is used for this
How do I log into the phone, ready for calls?
An opportunity to improve customer service is reported here.
What is the Service Recovery app?
A clinical error or near miss is reported here
What is the Clinical Incident app?
This type of exposure occurs within 6ft for at least 15 mins.
What is a High-Risk exposure
To connect another team member with a caller by first ensuring the team member answers before transferring.
How do I complete a warm transfer?
I must speak to my manager prior to making this type of appointment.
How to I schedule a personal appointment with Prosano?
This policy speaks to the actions I take when unable to come into work.
What are the attendance guidelines?
This type of PPE is used for sick visits, when I'm not 100% well, or high-risk exposure encounters
When do I wear a mask?