VIN & Vehicle Information
This 17-character identification number is unique to a vehicle.
What is the Vehicle Identification Number, or VIN?
Previous repairs, maintenance records, and customer information make up this.
What is the vehicle service history?
A work order is also commonly called this.
What is a repair order, or R.O.?
The minimum acceptable tire tread depth listed in the lab is this.
What is 2/32 of an inch?
This tool must be used to tighten lug nuts to manufacturer specifications.
What is a torque wrench?
This VIN character identifies the vehicle’s country or region of origin.
What is the first character?
This source of service history should be verified because the information may be incomplete or inaccurate.
What is customer verbal information?
In the Three Cs, this describes the problem reported by the customer.
What is the concern?
The steering wheel should have less than this much free play.
What is two inches?
This condition occurs when a drive belt surface becomes smooth and shiny.
What is glazing?
This VIN position commonly identifies the engine installed in the vehicle.
What is the eighth character?
These manufacturer notices provide updated repair procedures for known vehicle concerns.
What are Technical Service Bulletins, or TSBs?
In the Three Cs, this identifies the reason the problem occurred.
What is the cause?
The parking brake should normally apply within this number of clicks.
What is eight to ten clicks?
Wiper blades that leave lines of water across the windshield are demonstrating this condition.
What is streaking?
This VIN character identifies the vehicle’s model year.
What is the tenth character?
This manufacturer action addresses a safety or emissions defect and may be performed at no cost to the owner.
What is a recall?
In the Three Cs, this explains the repair performed to fix the problem.
What is the correction?
This tire must be inspected even though it is not currently installed on the vehicle.
What is the spare tire?
Engine coolant should only be checked at the radiator when the engine is in this condition.
What is cold?
VIN model-year codes can become confusing because the codes repeat after this many years.
What is 30 years?
Before adding engine oil or coolant, a technician must verify both the correct type and this.
What is the correct quantity or capacity?
Name four pieces of vehicle information that should appear on a repair order.
What are any four of the following:
An exhaust leak can create this dangerous, colorless, and odorless gas inside the passenger compartment.
What is carbon monoxide?
Name three conditions that indicate a radiator or heater hose should be replaced.
What are any three of the following: