Athena History
CSM
Metrics
Client Success
Random Info
100

AthenaHealth is this.

What is an EHR?

100

The VP of Customer Success. (Small group)

Who is Emily Putnam?

100

This is the current QBR percentage that CSM's need to meet. 

What is 70%?

100

This is the benchmark for Collection Yield.

How much is between 90-95%.

100

The platform we utilize to send memes to each other?

What is Teams?

200

He is the CEO of athenaHealth.

Who is Bob Segert?

200

The number of associates on Team Scott. 

How many is 12 people?

200

This is the current metric for NPS to earn bonus.

What is 30%?

200

This A/R metric should not exceed 20%.

What is outstanding A/R over 90%?

200

The day in 2026 that Connect Starts?

When is August 13th?

300

These locations all have an Athena office.

Where is Atlanta,Belfast,Boston,Austin,and India?

300

These 3 services are known as AthenaOne.

What are Collector, Clinicals & Communicator?

300

This is the term when clients have patients with negative balances.

What are unapplied payments?

300

These are 3 add on Athena products that are currently available to clients.

What are ECR, Auth Man, Telehealth, Medical Coding?

300

What was the theme color for Connect 2025?

What is pink?
400

The year that athenaHealth was established.

When is 1997?

400

These are the two steps that CSM's should take prior to any contract changes.

What is create a CPQ request and an Opportunity?

400
The main dashboard that is utilized for Quarterly Business Reviews. 

What is the CPO dashboard?

400

The suggested notification timeframe for client Terminations?

What is 90 days?

400
This is when Athena employees earn a sabbatical?

When is 8 years of employment?

500

He was the founder of AthenaHealth.

Who is Jonathan Bush?

500

This is where I would look to find "how to information" for a client.

What is the Success Community?
500

This is the main source for locating the collections and CPV?

What is the Facesheet?

500

This is what clients should do instead of call you when there is a workflow issue.

What is open a case?

500

The month and year that Athena went full time work from home?

March of 2020