Athena History
AthenaHealth is this.
What is an EHR?
The VP of Customer Success. (Small group)
Who is Emily Putnam?
This is the current QBR percentage that CSM's need to meet.
What is 70%?
This is the benchmark for Collection Yield.
How much is between 90-95%.
The platform we utilize to send memes to each other?
What is Teams?
He is the CEO of athenaHealth.
Who is Bob Segert?
The number of associates on Team Scott.
How many is 12 people?
This is the current metric for NPS to earn bonus.
What is 30%?
This A/R metric should not exceed 20%.
What is outstanding A/R over 90%?
The day in 2026 that Connect Starts?
When is August 13th?
These locations all have an Athena office.
Where is Atlanta,Belfast,Boston,Austin,and India?
These 3 services are known as AthenaOne.
What are Collector, Clinicals & Communicator?
This is the term when clients have patients with negative balances.
What are unapplied payments?
These are 3 add on Athena products that are currently available to clients.
What are ECR, Auth Man, Telehealth, Medical Coding?
What was the theme color for Connect 2025?
The year that athenaHealth was established.
When is 1997?
These are the two steps that CSM's should take prior to any contract changes.
What is create a CPQ request and an Opportunity?
What is the CPO dashboard?
The suggested notification timeframe for client Terminations?
What is 90 days?
When is 8 years of employment?
He was the founder of AthenaHealth.
Who is Jonathan Bush?
This is where I would look to find "how to information" for a client.
This is the main source for locating the collections and CPV?
What is the Facesheet?
This is what clients should do instead of call you when there is a workflow issue.
What is open a case?
The month and year that Athena went full time work from home?
March of 2020