Rate Card(new prices)
A full truck
What is $698?
This step builds a personal connection with our customers
What is Rapport?
This is a public review that anyone can write about us
What is a Goog?
This is the area in the truck that metal is loaded onto
What is by the doors?
Our standard for Resi AJS
What is $455?
The first half of a truck
What is $478?
This step helps us identify the reason they called us out
What is Establishing Value?
This internal review reflects how likely a customer would recommend us to friends or family
What is an NPS?
We avoid this when we are careful removing large/heavy objects from a house
What is a damage?
This is the standard for our NPS and Google review return
What is 20%?
A customer has 3/4ths of a load
What is $598?
In this, we provide our pricing and volume of the junk that was shown to us
What is the Estimate?
An NPS review of between a 9-10
What is a Promoter?
This is done at the end of every job to ensure a positive ending
What is a super sweep?
This is our standard for RPH (revenue per hour)
What is $115?
The cost to fill up the second half of the truck
What is only $220?
This is said after the bid to ensure there is no room for negotiation
What is the Assumptive Ask?
An NPS of 6 or below is considered this
What is a Detractor?
These are the only items we can NOT take
What is oil and gasoline?
If you have 7 jobs, you need this many Google Reviews to be above standard
What is 2 reviews?
This customer has 1/4 load and a minimum charge of bedload.
What is $476?
The acronym P.I.P.E. stands for
What is Passion, Integrity, Professionalism, Empathy?
This person should be asking every customer for a google review and NPS
Who is the person not taking payment(wingman)?
The "S" in C.U.S.T.O.M.E.R. stands for this
What is Solutions?
This is our standard for Complaints
What is 1.5% and below?