Show:
Office Etiquette
AAC
Resources
Gen Ed
Random
100
How should you answer the phone?
(Greeting), Academic Advisement, this is ____ speaking, how may I help you?
100
What does FERPA stand for?
Family Educational Rights and Privacy Act (of 1974)
100
Who is your office lifeline?
Cynthia
100
How many classes do you need to complete your General Education Requirement?
10
100
Name five pizzerias in Oneonta
Sal's, Tino's Ruffino's, Nina's, Alfresco's, Pizza Land, Umberto's
200
What should you do before you put someone on hold?
Gather information (name, what they're calling, etc.) and notify them that they are being put on hold
200
What is the order of appointments in the office?
ATMs, Joanne, Rachael, Kate, Eileen
200
What are (at least) three things you would refer a student to the registrar for?
Grad app, add/drop, major pre-enrollment, enrollment verification, and transcripts
200
What Gen Ed categories does ANTH 100 hold?
SS3, OW3
200
How many different purchases do you need from Starbucks in order for you to qualify as a gold member?
30
300
What information do you ask a student when making an appointment?
Name, major, A#, Phone number, and what the appointment is for
300
What should all ATMs do as soon as they arrive in the office?
Take the messages off the phone Check for appointments (in Outlook) Clock in for office hours (in Outlook)
300
Where do you refer students to when they are looking to take the CWE?
CADE
300
How many different Gen Ed categories do you need to meet the minimum spread?
7
300
Name three freshman traditions
Pass through the Pillars, Powderpuff, Dodgeball, Winter Ball, FYE Carnival
400
What should you always do when transferring a phone call?
Give them the office number that you are transferring them to (AS LONG AS IT IS PUBLIC)
400
If a student comes in asking about VA benefits (Veteran's Benefits), who do you refer them to?
Eileen McClafferty
400
For what reason does Academic Advisement and Financial Aid have to work closely together for the sake of the student?
DAC
400
Name the three history Gen Ed attributes
AM3, OW3, WC3
400
Name five things Taylor is allergic to
Acceptable answers are: insect stings, shellfish, penicillin, nuts, blueberries, cats, dogs, pollen, dust
500
What must you do when meeting with a student who has a confidential flag on their record?
Ask for ID
500
What form is not on "the wall?"
Substitution
500
Who handles what in the office?
Cynthia - General information and forms (your lifeline) Matt - DAC Courtney - DAC Joanne - Transfers and Re-admtis Rachael - FIT and Study abroad Kate - Athletes and DegreeWorks Eileen - VA
500
Which three Gen Ed categories (beside M3 and BC3) are required for all CHED/ECCE majors?
NS3, H3, A3
500
Spell out the Knicks' 2015 first-round draft pick's name (4th pick)
Kristaps Porzingis