Trade-in Value
What do I qualify for if I have an iPhone 15 Pro? Also, what type of promotion?
Trade-in, iPhone 17 Pro
If someone asked you about the Costco shop cards, how would you explain that promotion?
You got through the pitch and presentation and they seem very interested, give your best rebuttal for them telling you they need time to think about it.
"I completely understand, I cannot promise this price will be here when you decide, actually your not even switching over today, you are just locking in this price so you don't lose out. Also through Costco you get a 90 return and exchange period."
Without compliance...
Theres no clients.
How would Pato respond to someone saying they already have AT&T service?
"You're a winner."
What type of promotion and what phone do I get with a iPhone 13?
Tiered and a 17e
How would you explain the $250 bill credits to someone asking?
The $250 get divided into the 36 months of your agreement, and that is equal to $6.95 worth of bill credits per month, so thats $6.95 off per month, per line.
Act out the Presentation set to a conversation?
2-3 key points, product in hand creates sense of ownership. PPP (phones, plan, price(promotion)), stress the deal
What are the 3 things we sell?
Yourself (See factors, body language)
Product (services, phones, internet)
Benefit (having the services and signing up in store)
What providers can we not switch?
Cricket, TDS, ConsumerCellular, Boost mobile, Tracfone
Trade in and promotion for a Google pixel 7?
Trade in any pixel and get the newest one (Pixel 10) for free.
Tell them thats not an issue at all and bring up the $800 reimbursement per line that we offer
Give me your best Next-up Pitch
Can only add right now, every year Costco lets you upgrade for free, $50 off your bill for 10 months, $100 gift card, 12 months instead of the traditional 36, a lot of members add this, $10 feature per line
What are the 4 core pillars?
Trust, Accountability, Patience, Prioritize
How would Pato respond to someone saying they just switched to a different provider yesterday?
"Great you still have time to cancel!"
Promotion and phone with the Galaxy S22+?
Trade in and Galaxy S26+, for free
Explain what we could offer to an older couple (about 70 years old and just them)
We can offer our 55+ plan, 2 phones and internet for $99 a month (make sure they have internet available with us)
Someone responds to you asking who their provider is with "We love our current provider
"I completely understand, all we're doing is trying to offer you a better price."
What is the acronym for topics we can talk about with customers if we are short on conversation?
FORDS
Family, Occupation, Recreation, Dogs or cats, Sports
Give me your best unhinged response to someone who says "Don't worry about it" when you ask who their provider is...
This question was for fun and laughs only... please do not say what you said.
Promotion and phone with the iPhone 14? Would there be an installment fee?
Trade in and iPhone 17, yes $3.61/month
What are 3 of the other things that are offered specifically through Costco?
Waived activation fees
90 return and exchange
Autopay and paperless billing discount
VIP hotline
Intro - See factors, "Hi, hows it going"
Short story - KISS the customer, Who/what we have to offer, Turn and burn, big claim
Presentation- PPP, investigative questions, iPad in hand
Close- Height of impulse, qualifying questions, assume the sale (ask for id)
Rehash- never stop at 1 yes, get 10x more excited, add additional services
Attitude, Be on time, Be Prepared, Work your full shift, Master territory, maintain attitude, know your why, take control
Unhinged response to "I don't like AT&T"
This question was for fun and laughs only... please do not say what you said.