Service
What is the first thing you do when you arrive to a job site?
Greet the customer
What do you do if you do not have the materials you need?
make a list, get it during lunch, or text it to Chris/Jessa.
Where does the hard pipe seam go?
Top or bottom
A customer asks a question you don't know the answer to, what do you do?
say either "I'm not sure but I am more than happy to find out for you" or "I am not sure but you can call the office and ask or I can have them give you a call."
When was Atomic started?
2015
listen to what the customer is telling you, what happened, what they heard, don't jump to conclusions without listening.
Where would the best location for a return be?
Center of the house
What hanging material do you use to hang the main trunk?
metal strapping
how do you handle a rude or frustrated customer?
Remain calm, don't raise your voice or be rude, the customer is always right, you may not be able to make things good with the customer but you can always make it right, if they get aggressive you walk away and call Chris.
Who owns the company and what was its previous name?
Chris and Maranda, phenoix refrigeration
Do we clear drain lines on all service calls?
Yes during cooling season
What needs to happen before you go to lunch?
Tools cleaned up, trash thrown away, doors closed, let the customer you will return after lunch.
How many taps come off of a 10" pipe?
4 6's or 2 8's
How do you handle a hovering customer?
Remain calm and do the task you are confident in. Hopefully they will walk away by the time you finish that part.
How much is the diagnostic fee?
$99 per visit or $150 for commercial
What do you do when a customer hands you a check?
Enter check number into completion notes, put the check into a safe spot, give the check to Chris within 7 days.
What is the 5 most important aspects of an install?
Communication between the customer and techs on site, quality work, efficiency, positivity, goals
What company does atomic recommend for ductwork cleaning?
PreVent Cleaning services.
What do you do when the customer is ecstatic about atomic?
hand the a business card and send them a google review link.
Who do you go to for PTO time?
Maranda
The air handler
What is the slope required for every two foot of drain line?
1/4" drop per every 2 feet
how many feet should be between each strap supporting flex?
4 to 5 feet
What happens if the customer asks for more to be done than originally discussed?
what is the first vehicle Atomic owned?
Red ranger