ATS KNOW-HOW
When troubleshooting a customer's network connection, this Layer 2 protocol is commonly involved when a device needs to discover the MAC address associated with an IPv4 address.
What is ARP?
This team member can legitimately say they've visited 21 states in the last four years.
Who is Rohith?
This person has six siblings and considers themselves an artist by night.
Who is Mo?
This diagnostic test can help determine whether there is a physical problem somewhere along an Ethernet cable by estimating the distance to the fault.
What is TDR — Time Domain Reflectometry?
This ATS team member is a purple belt in Brazilian Jiu-Jitsu
Who is Juan?
A network has a /26 IPv4 subnet. How many usable host addresses are available?
What is 62?
A Layer 2 switch receives a unicast frame whose destination MAC address is not in its MAC address table. The frame is not broadcast or multicast. What does the switch do?
What is flooding the frame out all applicable ports except the one it arrived on?
This team member has a Cessna pilot's license and can troubleshoot networks AND potentially fly you somewhere.
Who is Edwin?
The best ticket documentation should allow another engineer to understand what has already been checked, what was found, and what needs to happen next without starting the troubleshooting process from scratch.
What is thorough case documentation?
Or
Every case should tell a story?
Or
If its not in the case it didn't happen?