Apple
is a username used for everything with Apple, which is used to access Apple’s iOS Services.
Apple ID
Before a customer turns in their Apple device for a warranty exchange or insurance claim, they should disable Find My iPhone which will disable Activation Lock. Please provide one way on how they can disable it.
Turn off Find My iPhone,Sign out of iCloud,Erase all Content and Settings,Remove the device from the iCloud account via iCloud.com
How many fingerprints can be used with Touch ID?
5
BYOD
Bring Your Own Device
Use this to fill a gap
Restock List
Helps you locate and protect your Apple device if it’s ever lost or stolen.
Find My iPhone
Keep your login credentials, card information, and more up to date, and have them entered automatically on your iOS devices, iPad OS devices, and Mac
iCloud Keychain,Keychain
It allows you to check the current status of iCloud, iMessage, iTunes Store, and other Apple services to help identify if an issue is with the service or the user’s device.
System Status
MDM
Mobile Device Management
Drop a pin when you see a problem using this
Plano
What are the requirements you need to create an Apple ID?
Valid email address,
Password,
Security questions/answers and Birthdate
What services are iCloud? (2 answers)
Photo Library & Find My Iphone
What sensor is used when you step into a dark room and the screen adjusts brightness?
Ambient Light Sensor
CRM
Customer Relations Management
This repair room strategy supports our commitment to the environment.
Good Parts Reused.
With Find My iPhone Activation Lock, the Apple ID and password will be required before anyone can (3 answers)
Turn off Find My iPhone on the device.
Erase all content on the device from the Settings.
Reactivate and use the device on a cellular network after a device is restored.
Which is not a customer’s qualification when utilizing Apple Support Tool?
Driving
It generates motion in a line, while a standard vibration motor generates a circular motion. This engine produces a more custom tap or pulse that can be controlled.
Taptic Engine
ABE
Apple Business Essentials
This can result in inventory inaccuracies, 99% ring outs, cash drawer shortages and a poor customer experience.
Not properly transacting a repair
All iCloud accounts come with ___ of online storage, and users can upgrade to a larger storage plan if they need more space.
5GB
It's a cloud-based storage platform allowing users to store their content securely and sync content across all their Apple devices
iCloud
What chip is used to communicate between a payment terminal and the Secure Element when using Apple Pay?
NFC
Business Leases go through this company
CIT
These four vendors handle our Trade-In's
Alchemy, Assurant, Brightstar, PCS Wireless