At&t
What is the trade in value range for an iPhone 12 in good condition?
What is $35-$129?
what is the proper response when a customer says "no thank you" or "im not interested"
I should S.T.F.U.
How much bill credit do you get for an upgrade in costco?
What is $50?
What is the purpose of the Client Representative role?
Learn to be an Example in a role you will oversee
what is the system that we use to not over explain/rebuttal a customer?
What is bullet theory?
What percent of the phone needs to be payed off to upgrade with NUA?
What is 33%?
What is explaining the first bill?
Stressing that no bill credits or discounts will show and it will be much higher
Can you still use the costco gift card if you cancel the service within 90 days?
What is yes?
In which role do you start to learn the backend, payroll, scheduling, and 1st and 3rd interviews?
What is Assistant Manager?
If a customer worries about signal strength, what coverage fact can you highlight?
What is AT&T has the most reliable network, first net, or use costco as backing?
What does AT&T protect advantage cover?
What is unlimited claims on screen repair, battery replacement and if they lose the phone they pay up to a $275 deductible to get a replacement?
What are we not allowed to do/have at the kiosk?
Food
Drink
Leaning
A Bad Attitude
gum
What 3 things qualify you to be able to be reimbursed by AT&T?
What is at least 4 installments into phone (120 days), has to be a ported number, Final bill from previous carrier?
In the client representative stage, what are three pillars of doing well in this roll?
What is having a good Student Mentality, Work Ethic, and a Positive Atitude?
A customer is concerned about money what can you remind them of?
What is free phones with $100 costco gift cards?
How many gigabytes of hotspot does the Extra 2.0 plan come with?
What is unlimited with 50gb of high speed?
What must be worn to work?
badge
slacks/khakis
button down
appropriate clothing
What is the total MAX amount of $$$ you get for a porting a line to AT&t?
What is $100 gift card, $350 bill credits, $1100 trade in credits, $800 reimbursement, and waived $35 fee?
$2,385!
What is the trip all managers, asisitant managers, and special invites go to every May In Mexico?
What is RnR?
In the closing loop what do you do after you get your first objection?
What is L.A.R.C. Listen, agree, reason, close?
How much is a 4 line account on unlimited extra with 4 free iPhone 17s with insurance and a teacher discount?
What is $147.12?
what is the worst thing we could have happen in the store?
Anything "Aggressive" or Rude
How many bill credits does a customer get when they add a new line to their existing att account?
What is $200 in bill credits?
What are some of the benefits when a person gets to promoted to manager?
take on new client, new territory and oversee a new branch
$$$$
Time freedom
Benefits
Family perks
What should you say if a person likes the deal, but wants to speak with their wife/husband before switching?
What is letting them know they dont switch on the spot, they will pay sales tax to secure promotion and then get emailed and shipped the phones. They actually make the decision once they have the phones and turn them on. This allows them to speak with their spouse first.