Phones
What Phone can you trade in to get the iPhone 17 Pro 256 Gb for free?
iPhone 15 + or Newer
What plan includes 100 Gb of mobile hotspot?
Premium 2.0
How much is the switcher rewards card worth?
$250
When will the customer receive the new phones?
1-3 Business days
What is discount for bundling internet and phones?
20%
What are the 2 different Samsung phones that you can get for free with a qualifying trade-in?
Samsung S26+ 256 Gb and the S26 256 Gb
What plans include: Unlimited talk, text & high-speed data in 20 Latin American?
Elite 2.0 and Premium 2.0
Up to how much will AT&T pay off for a remaining balance on a customers current device with their current carrier?
$800
How long does the customer have to trade-in the old phones to get the trade-in discount?
30 days
How many live Chanel’s are included on DTV Choice plan?
105+
What phones are free on the tiered offer?
Samsung A17
How many Gb of high speed data is included on the Extra 2.0 plan?
100 Gb
What categories are the appreciation offers for?
Teacher, Military / Veteran, Nurse / Physician, First Responder / Retired Responder
What does PACT stand for?
Partial monthly charges
Activations & Upgrade fees
Credits & Promotions
Trade-in Expectations
What does SCI stand for?
Smart Circle International
How much does the customer have to pay to per month to get the iPhone 17 pro max 256 Gb when trading in an iPhone 16 pro max?
$2.78
With 8 lines on the plan how much is the Extra 2.0 plan per line for the service only with Auto pay enrolled with ACH?
$40.00
What is the percentage off of the different plans when eligible for the Teacher appreciation offer: Premium 2.0, Extra 2.0, Value 2.0?
Premium 2.0 - 20%, Extra 2.0 - 15%, Value 2.0 - 10%
How do you break down the first 3 months bills to the customer?
1st month - Double bill: includes full month of service, partial monthly charges, activation fees, No credits or promotions.
2nd month - Retail Bill: no more activation fees or partial charges, still no credits or promotions.
3rd month - Lowest bill: Promotions apply, previous credits and activations credit to the account.
Who is the owner of SCI?
Larry Tenenbaum
What is the full retail price of the iPhone 17 Pro Max 2 Tb?
$1,999.99
How much will the service cost be for a family plan of 6 lines with 2 phones on Premium 2.0 plan 3 lines on Extra 2.0 and one line on Value 2.0 with ABP enrolled with ACH?
$250
What plan includes a discount on the service of a watch or tablet plan and what is the discount on the service?
Premium 2.0 and 50%
What is the VIP Tower number for customer service and the hours of operation?
CUSTOMER VIP LINE: 833-603-3321
Hours: 8AM - 9PM CT
6AM - 7PM PT
Name 2 National Constants and 2 regional consultants
National
Regional