FirstNet and FNAF
The names of the two eligible account types under FirstNet
What are Primary and Extended Primary
Benefits of this system include:
Single Sign-on, one-click launch, dashboard 360 view, workflow automation, reduced average handle time, IVR interaction, nd quick search.
What is Assistedge
OPUS
What is "One Point Universal System"
The price the customer pays if they use their data with an International Day Pass.
What is $10 a day IF the customer uses their data.
Describe the difference between Advanced and Arreared Billing.
Advanced: customer is billed for the upcoming bill cycle before the customer has used service.
Arreared: The customer is billed for the previous bill cycle after the customer has used service.
The name of the self-service option for FirstNet users.
FirstNet Central (Premier)
This system enables users to:
verify customers, identify and record customer needs or issues, determine resolutions, create commitments and cases, escalate issues, and launch other systems
What is Clarify
PIE
What are Personalize Inspire Effortless
This plan offers data cumulative to the total data available to a group. In other words, everyone shares the data and can pull from other members on their plan.
What are Pooled Data Plans
The following are examples of what type of charges:
New activation/first bill, cancellation during billing cycle, data/rate plan change mid-cycle, features or promotion provisioned mid-cycle
What are partial-month charges
True or False.
A volunteer firefighter would be considered eligible for a primary account in FirstNet.
True
The following tabs can be found in this system:
Customer Profile Info, FAN Details, Customer Contacts, Account Exec Info, and Contract Info
What is FaST
SOC
What is Service Order Charge"
This plan offers unlimited talk, text, and 50 GB of premium data. Users have access to AT&T ActiveArmor (SM) advanced mobile security, 15GB Hotspot data per line per month, standard definition streaming, and unlimited texting from the U.S. to 200+ countries.
What is the AT&T Unlimited Extra Plan
This refers to the activity that occurs in between a customer's bill cycle and has not presented on a bill
What are pending charges or credits
The discount do users receive on additional lines for a FNAF account.
What is 25%
This system records incoming calls, outgoing, transfers, conference calls, system while taking in and handling customer accounts
What is Coral
CPNI
What is "Customer Proprietary Network Information"
The price for 5 lines on an AT&T Unlimited Premium account.
List the five types of charges on a bill
What are
(1) Monthly charges, (2) account/wireless, (3) one-time charges, (4) surcharges and other fees, and (5) government fees and taxes
Subscriber paid users who were on FirstNet before FNAF are referred to as this and may be migrated to an FNAF account.
What are Legacy subscriber paid users
The main tabs in this system include:
Menu Bar and Tool bar, BAN Header and Tabs, Financial Tab, BAN Profile Tab, Agreement Tab, Feature Tab, Profile Tab, Memos
What is Telegence
IMEI
What is "International Mobile Equipment Identity"
John smith is adding a line to his watch and tablet. His previous MRC was $150. What is his new MRC with the two added lines?
$180
An advanced bill customer traveled to Italy for 15 days. While traveling, they used 165 minutes and were billed $520. The customer called and were not happy with their bill because they claimed that they had requested the International Day Pass. What is the total net adjustment?
$370