This is the feature that sends free text messages to customers.
What is T2C
100
The process that uses three question before opening an acct
What is What is Verify?
100
This is the Cheapest Pre-Paid GoPhone At&t has to offer.
What is 510A
100
An additional session based pricing SOC code is displayed when a customer runs out of data or the package reaches its expiration
What is? SBPSOC
100
Answer: After taking the customer through this decision flow you may want to send the customer a test mms
to confirm that their issue is resolved.
What is MMS troubleshooting decision flow
200
Entry point of network
What is APN
200
This gives you the ability to set up appointments for customers at Retail stores
daily double
What is Retail Appointment Scheduler
200
With one smooth motion this feature allows you to shoot up to an impressive
240 degrees. The gyroscope, A6 chip, and Camera work together to create one seamless,
high-resolution panorama up to 28 megapixels.
What is Iphones Panorama feature?
200
An additional session based pricing SOC code is displayed when a customer has data and/or time remaining
What is Hot Spot SBP SOC
200
During the trouble shooting process if you have to resort to cancelling the registration,
you need to make sure that you do what?
What is Turn off the device
300
Voice, voicemail, messaging, internet
What is network elements
300
This tool can be launched through system through the billing system tab
What is Telegance
300
This operating system is designed to feature all of your most used apps on the
"Start screen" making it easier to transition from app to app through colorful tiles.
What is Windows 8 Platform
300
SOC
What is Service Offering Code
300
You May want to rely on this tool when dealing with at customer who needs everything pointed out to them
during the trouble shooting process.
What is chasms
400
Pop up Text, Font size, New color
What is Key features of snooper
400
IN this menu can you find links other tools to help you better assist your customer
What is QUICK Actions
400
This is known as the most popular smart phone due to it's simplistic features,
and easy to use navigating system.
What is Iphone 5
400
This tool is used when customer wants to add a line, change address, or upgrade
What is create/validate pin tool
400
During this trouble Shooting process you will need to make sure to remember to walk the customer
back through the steps to change their settings back.
What is Dun trouble shooting process
500
Is the primary area for viewing specific data associated with customers features and services.
What is Display channel
500
Interaction home, technical home, nba, and submit adjustment are what type of buttons?
What is NAVIGATION BUTTONS?
500
What are the Cupcake, Donut, Eclair, Froyo, Gingerbread, Honeycomb,
Ice Cream Sandwich, Jelly Bean operating systems?
What is What are the Cupcake, Donut, Eclair, Froyo, Gingerbread, Honeycomb,
Ice Cream Sandwich, Jelly Bean operating systems?
500
Thus Telegence tool allows you to view the potential upgrade availabitlity and discounts for the customer.
What is Upgrade eligibility Tool
500
You will find many trouble shooting topics under these.