General & Features
What are our hours of operation for Expert Support?
24/7, 365/year, even holidays
After enrollment, when does tech support begin?
Immediately
Are TVs covered for ADH?
No
Eligible products that cannot be repaired or replaced will be
Reimbursed
Is the printer's screen covered for ADH?
True
What In-Home services are included?
Device Installations and Wi-Fi Optimization
After enrollment, when does protection begin?
31 days after enrollment
Does HTP cover mechanical or electrical failure due to dust, heat, or humidity?
Yes
What are the possible service fees a customer may pay when filing a claim?
$0, $49, $99 (plus applicable taxes)
Which are the In-Store Services and how much do they cost?
Virus Scan -$0
PC Tuneup-$0
Content Transfer -$0
What are the three areas of support provided by HTP?
Product Protection, Technical Support, and In-Store Services
How long does the coverage last?
For as long as the customer desires
What types of breakdowns are covered on eligible products?
Dust, Heat, Humidity, Power surges, Normal wear and tear, Defects in material and/or workmanship.
What is the service fee for an eligible smartwatch?
$49 (plus applicable taxes)
What are the channels available to file a claim?
Online - hometechprotection.com
Over the phone - (866) 642-4170
What is the name of the Helix Search article that provides a general guideline for the AT&T HTP coverage?
AT&T HomeTech Protection Scope of Support
What pre-existing conditions are not covered?
All pre-existing conditions at the time of your enrollment in this Plan
On eligible devices, what type of device failures are covered under HTP?
Mechanical or electrical failure.
What is the service fee for a gaming system?
$99 (plus applicable taxes)
What are the devices eligible for installations?
TVs
Soundbars
Smart thermostats
Smart door locks
Smart doorbells
WiFi security cameras
How long does the grace period last and when does it start?
30 days starting on cancellation day.
What does ADH stand for and what does it mean?
Accidental damage from handling. If the eligible product is accidentally damaged because the customer drops it or spills liquid on it, we'll troubleshoot, repair, replace or reimburse it at our discretion.
What’s the maximum claim amount?
The maximum amount (or aggregate limit) we will pay for all claims made in any 12 month rolling period is $5,000.
There is a $2,000 maximum amount per individual claim.
What are the eligibility criteria for customers to enroll in HTP?
Be an AT&T Account Owner or Authorized User
Have a US billing address (does not include Puerto Rico or United States Virgin Islands)
Not be enrolled in Asurion Home+ through AT&T