Device
The home internet service cost _______ per month.
$47 with AP
Bonus: $52 w/o AP
The name of the AT&T Air App to pay your bill
Smart Home Manager App
A customer needs to do this type of inquiry to get the device for free today.
Soft Inquiry
Give me a list of benefits of the home Internet name at least two
No contract
No data limit limits
A security app active armor that monitors
No overages
Unlimited data
Where does the customer get the link sent two apply for AIA. HINT there are 2 ways
Email or Text
Customers can add extenders for how much per month?
$10
How does the customer find out their tracking information ?
Smart Home Manager Application or email
The customer does not need to pay us a deposit. However, they may pay this much upfront to AT&T
$100
How many days does the customer have before the bill is generated which they will get a full refund if they return it in this timeframe.
Seven days
You get a credit analyst review. You have two options here. What are they
Redo the Sara plus application and ensure the customer inputted the correct information. ID Birthdate and expiration.
If is comes up twice. Call the analyst review. Something isn’t matching or their credit is frozen
The device has this many Ethernet ports
2
The customer received their shipment, now they need to set up the home internet. How?
They will scan the QR code on the Home internet box and set up through the app
Where does the $100 prepayment go.
Bill
If I purchased the extenders, how much will my total square feet coverage be.
2500
Refresh on Sara plus
Supports ______and _____connectivity.
5G and LTE
You closed the sale! Whoops the system messed up now you need to add AP afterwards. WHAT DO YOU DO?
Register the customer at att.com for the profile and add the auto pay at the ….. then click manage AP
The customer saves this amount of money if they sign up for auto pay
$5
If you get stuck doing an AIA and you don’t know what to do who should you call?
Alicia
The customers phone keeps spinning and spinning and spinning and the Sara application won‘t load. What do you do?
Make sure the location services are turned on the browser
How many square feet does this device do without extenders?
1500
I need to cancel my home internet.
800-288-2020
Customer can use the following payment methods For the bill
If you get stuck on an AIA processing the order, who should you call?
Alicia
This is the email to reset your Sara plus ID
aiasupport@cricketwireless.com