Show:
Audit
Next
Protection
Uverse
DirecTV
100
This is the only place you can count money.
What is the Inventory Room?
100
Next 12, Next 18, and Next 24 are the 3 forms of this.
What are the 3 NEXT installment plans?
100
This is where you can find the deductibles for each phone.
What is CSP?
100
This is the reason a customer you should sell a customer on a Tripleplay instead of a Doubleplay.
What is the 24 month price lock?
100
These are the free promotional channels that come free when you sign up for DirecTV.
What is HBO, Showtime, Starz, and NFL Sunday Ticket.
200
This is the code you do NOT use when returning a phone on an active line.
What is BRD or Buyers Remorse Disconnect?
200
This is the earliest time frame you can upgrade with NEXT.
What is anytime, if paid off.
200
This is when the deductible drops 25% and 50%.
What is at 6 months and at 12 months?
200
This is a tool that you can use to look up surrounding Uverse addresses for an F-Case, and future Uverse eligibility dates.
What is the Uverse Green Tool?
200
This is the amount of the gift card you get when you sign up for DirecTV and internet together.
What is $150.
300
Dirt, damage, and normal wear are NOT covered by this.
What is warranty
300
These are not taxed on your cell phone bill.
What are next installment payments?
300
These are the 3 different forms of protection.
What is Mobile Insurance, MPP, and MDPP?
300
This is where the Uverse Green Tool is located.
Where is Insider from MYCSP link.
300
This is how many channels come in the Ultimate Package.
What is over 225?
400
A phone, plug, cable, battery, headphones (if included) are required items to do this.
What is return a phone?
400
These are 2 tools you should use with every customer when building value for NEXT.
What are the MS Recommender Tool, and the NEXT Value Calculator.
400
This is 24/7 Tech Support, and allows remote access, mobile locate and remote wipe.
What is Enhanced Support?
400
These are two behaviors you should do to build value with a Uverse eligible customer.
What is quote and demo?
400
This is how many receivers you can get included with sign-up before having to pay $49 for them.
What is 4 receivers? Genie + 3 minis.
500
Issuing a credit note is the only way you can do this.
What is refund a customer who does not have the original credit card?
500
These are the the 3 items you need when processing a NEXT trade in & upgrade
What is the next tag w/customer signature, original purchase receipt, and trade in receipt with imei?
500
These are the 3 devices that MDPP covers.
What is Phones, Tablets, and Laptops
500
These is the number of live feeds you can watch at the same time on Uverse.
What is 4?
500
This is the maximum number of wireless Genie receivers you can use on DirecTV.
What is 8?