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History
Pricing
Uverse
Technology
Pot Luck
100
What does AT&T stand for?
American Telephone & Telegraph
100
What discount percentage do State/City emploees receive?
15%
100
What is the department that handles any wireline escalation. (Double points for the phone #, without using your phone)
RST (1-800-280-0604)
100
Name all the operating systems our smart phones use currently?
Apple iOS Android Windows Phone 7 Blackberry 7
100
How many employees currenty work at our location?
32
200
When did AT&T merge with Cingular?
2004
200
What are our new data plans?
$20 = 300MB $30 = 3GB $50 = 5GB w/tethering
200
How many TV's can one customer have connected in a sigle home?
8 (Maximum of 4 streams)
200
What is required for an LTE phone to work on our network?
LTE enabled phone LTE SIM Plan provisioning Extra Points LTE area
200
What does "SIM" stand for
Subscriber Identification Module
300
How long has Busch been with the Company?
11 years
300
How much is an iPhone 4S 16GB including tax?(our zip code)
$255.24
300
How many hours of HD recording do our DVR hold?
65 Hours
300
Name the different network typesback to original AT&T wireless. (Hint: There are 5)
LTE 3G/HSPA Edge GPRS TDMA
300
Name the chain of command from VPGM to store level. Including title
VPGM-Terry Stenzel DOS-Matt Woolsey ARSM-Keith Mowery RSM-Jared Busch
400
Who invented the telephone?
Alexander Graham Bell
400
What are our current cancellation fees?
$325 minus $10 for each full month of service $150 minus $4 for each full month of service
400
Is there a data cap on our Uverse Internet?
Yes! 250GB
400
What do the letters in HSPA stand for? (Double points for HSPA+)
High Speed Packet Access (HSPA+ = Evolved High Speed Packet Access)
400
True or False? Customers who move from an NCA, or like account, to an NBI account can keep there $30 unlimited data plan?
False, customers moving from any other account type to NBI are required to select from one or new data plans.
500
What is AT&T Mission Statement?
"Connect people with their world, everywhere they live and work, and do it better than anyone else."
500
What was the 2-year contract price of the original iPhone 8GB on launch day?
$599 (compare that to $199 today!)
500
What is the web site customers can go to claim there rewards card promotions?
rewardcenter.att.com
500
What is the difference between Verizon's LTE network and AT&T's?
AT&T is tiered and the only one that offers fall back to an HSPA network and 3G network.
500
Name the promotions for a U300 Triple play?
$48 off for a year(1yr contract) or $38 off for a year & $200 cash back(1yr contract) or $43 off for 6 months (No contract)