All Systems (are) Go
system used to enroll customers into HomeTech
What is the GLOW app?
Used when our records show a SIM associated with a lost or stolen claimed device is still active.
What is active SIM?
Service fees under HomeTech
What is $0, $49, $99?
sales per 100 calls
What is SP100?
Premium for PA for 4 after 2/24
system used to manage customer claims
What is Alpha?
Used when a customer files a claim for a device that wasn’t in use at the time of the reported loss.
What is Model not in use at time of loss?
The 3Rs under HomeTech
What is repair, replace, reimburse?
percentage of offers made on all eligible calls
What is offer rate?
This line can't be deregistered
What is the anchor line or primary line?
App used to communicate and message in real time
What is Microsoft Teams?
Used when damage is discovered on the device that occurred before the time of loss.
What is pre-existing damage?
Maximum claim limit paid out per claim
What is $2,000?
This metric is measured by surveys
What is NPS?
The customer can register up to how many devices
What is 4?
Asurion's knowledge management system
What is Helix?
We use this denial when our records show the customer never had their device enrolled in the program
Two US territories not eligible for HomeTech
What is US Virgin Islands and Puerto Rico?
percentage of sales the rep gets where the customer doesn't cancel within 7 days or 30 days
What is Stick Rate?
Maximum amount paid out per claim
What is $3,500?
Asurion's private network (intranet) used to securely share company information
What is Homebase?
Used when we reach the conclusion, based on the information provided during the claim process, that the insurance is not being used for its intended purpose.
What is evidence of program abuse?
Service fee for Smart Smoke Detectors
What is $0?
amount of time spent handling a call
What is AHT?
Department that handles replacements for non-connected devices
What is Asurion Replacement Support?