CRU / AIR
Is AIR a hotspot device?
No
+50 points if you can explain what AIR is
New Firstnet Voiceline No Port $____ with port $____
$ 150 No Port
$300 Port
Who is NOT eligible for HTP?
Firstnet CRU Sole Prop Prepaid
What are the steps of "At Your Services"
Greet
Understand
Recommend
Educate
Thank
Where do i go to recreate a lost cart?
Opus
Go on Customer Account, summary, installment plan, click " + " next the number your working on, and right below theres a box to " recreate lost cart".
Should pop back on cart
True Or False
Everyone Eligible For Internet AIR?
False
Only for people who is not in fiber footprint
What Is Band 14?
Used as primary carrier that provides coverage and connectivity to devices
True or False
HTP covers lost / theft
FALSE
What behavior in the greet step do you say?
" I Can Help You With That"
If You Dont Understand a promo or sale transaction you go on _____ for more information.
Salesforce
What hotspot device is on promo for CRU customer?
Franklin A50
Law Enforcement, FireFighter, And Emergency Medical Services Technicians are ________.
Primary User
The "3" R under HTP
Repair
Replace
Reimburse
When Do You Mention The Survey?
Thank Step
After you finish working with your customer and have their purchase bag, while walking them to the door, mention the survey BEFORE handing them their bag.
Where can you find " my store URL"?
CCKM
under where you add a new lead
theres a tab " My Store URL"
+ 50 point explain what is use for (manager judge)
CRU customer eligible for a free ____________ when activating a new line or upgrade.
Samsung X cover 6 Pro
This Firstnet extended primary is a private company that assists primary agencies to clear vehicles from the road from a large accident.
Tow Company / Wrecker
What Is The Installment fee?
$49
TV , SMART THERMO, SMART WIRELESS ALARM
Personalized discovery questions about new lines, data, TV, internet are asked in this step of sale process
Understand
Where can i locate the fraud button?
Opus
On the new or exisiting account
Top Left/ Mid theres a circle with cross button
click it to send alert for fraud activities
In your own words, explain what is a cru account and how would you sell it to a customer
MANAGER JUDGE
What are the steps on setting up / activating a firstnet account?
MANAGER JUDGE
What is the maximum claim limit paid out per claim ?
$2,000
Build Quote / Write solution sheet and talk to your manager before anything is in this step of sale process.
Recommend
Step 3
Lead/Add Them On Customer Connect