Local Channels
Self help article to help customer look up channels in their area
What is KM1228303?
Number of unsuccessful attempts to sign in before account is placed on a soft lock for an hour.
What is 6?
This tool is used to escalate issues that troubleshooting/SME's could not resolve
What is Smart Chat?
Fastest Internet AT&T offers.
What is AT&T Fiber Internet?
Cloud DVR comes with this amount of storage for recordings
What is 500 hours?
Tool used to look up channels in customer's area.
What is Local and RSN Channel Lookup Tool?
Once a remote is paired to the AT&T TV Device it operates in this mode.
What is BLE? (Bluetooth Low Energy)
In CAP, this role is Post-installation for the first 30 days of service.
What is New Install?
Self help article to optimize customers Wi-Fi internet speed.
What is KM1002122?
Internet speed per stream.
What is 8Mbps?
AT&T TV uses this to determine which live local channels are available in a customer's area.
What is the Billing zip code?
Customers receive this error code when attempting to sign in with an invalid ID/Password Combination
What is error code 201?
This tab in CAP provides a snapshot of all the previous customer cases.
What is Case History Tab?
Self help article to reboot customers Wi-Fi gateway or modem.
What is KM1010361?
Customer should return a defective device using.
What is RMA label?
If a customer is traveling, all local content can be recorded.
What is False?
Use this mycsp article to assist the customer with troubleshooting google assistant.
What is *753350?
The system detects the customer called a AT&T call center 3 times within the past 30 days.
What is WFE?
Customers can use these to change Wi-Fi information.
What is Smart Home Manger or Gateway User Interface?
Additional AT&T TV devices can be paid for in two ways.
What is paid in full or a monthly device service fee?
Do this to refresh the guide/channel lineup on the AT&T TV device.
What is press and release the red button on the side of the device?
Error message for error code 60001-009.
What is Looks like there are no airings coming up for this show. Please check back later?
This tool allows mangers/supervisors to create and send messages to their agents.
What is Send Message Portlet?
This may be exceeded in two consecutive or non-consecutive billing cycles without incurring usage overage charges.
What is an Data usage allowance?
The cost if the customer request for more than two AT&T TV devices to be set up by the tech.
What is $55?