This button on the Avaya phone is used only for bodily functions.
What is Mute?
100
This company owns Android, and is headquartered in Mountain View, California.
What is Google?
100
It is currently the most popular Android phone on the market.
What is the Samsung Galaxy Note 3?
100
Mobile Locate is not supported on this platform at all. We won't even mention it as part of the call flow.
What is Windows Phone?
100
This is what AT&T phones use to identify themselves on the cellular network.
What is a SIM card?
200
It's the fifth point of the five point hold procedure.
What is Thank the customer for holding?
200
This company has a large market share, and calls Cupertino, California home.
What is Apple?
200
This technology is used to create a personal area network between a smartphone and a car stereo, for example.
What is Bluetooth?
200
Our customers now have access to this much storage space for their backups of pictures and videos through Mobile Locate.
What is 10 GB?
200
It's an AT&T device which is shaped like an inverted Y.
What is a Microcell?
300
You would use this service if your caller speaks Hindi instead of English.
What is the Language Line?
300
The smartphone market as we know it today would likely not have been possible without this Canadian company.
What is Research in Motion (Blackberry)?
300
This term is used to describe an iPhone which has had its operating system altered.
What is Jailbroken?
300
This is the web address where our customers can access all of the Mobile Locate self-help information, including locating their phone and filing and insurance claim.
We enter this code into the Avaya system before making an outbound call.
What is Aux 7?
400
This is the fourth point in the five point hold procedure.
What is Return within your specified time?
400
Finland is the home of this company, which was recently bought by Microsoft.
What is Nokia?
400
This is the operating system which is found on the Nokia Lumia line of phones.
What is Windows Phone?
400
This is the additional charge per month that a customer pays for the Mobile Locate application.
What is $0.00?
400
Asurion's TLC, which repairs and refurbishes our returned phones, is located in this city in Tennessee.
What is Smyrna?
500
We do this before and after troubleshooting a customer's issue, to ensure our understanding and enforce the customer's.
What is Restate and Recap?
500
This cell phone manufacturer is headquartered in South Korea.
What is Samsung?
500
The Blackberry Z10 has none of these on it. Instead, it relies entirely on gestures to navigate.
What is buttons?
500
When Mobile Locate is experiencing issues that we cannot resolve through our normal troubleshooting, we contact this department by submitting an escalation through CSP.
What is AMA?
500
Your schedule every week will be displayed and managed in this system.