Show:
Accessories
myAT&T
Digital Life
DirecTV
Appreciate
100
I am $10 off right now yet can save you up to $190, think #X, what am I?
What is a Kenu AirFrame
100
This area allows for password resets of online and myAT&T access....
myAT&T Zone
100
The customer experience the customer receives during their Digital Life installation is higher or lower than the experience our customers receive in store?
higher
100
On the "Directv Offer Grid" how many channels are included in the Premier All Included offer?
315+
100
This is the 5th 5 Key Behavior
What is Appreciate
200
Getting the ball rolling with this new accessory shouldn't be difficult with all its box office fame, what am I?
What is a BB8
200
I’m a newer feature in myAT&T and I’m helpful if you’re looking for that kind of thing (launched 4th quarter 2015)
Feature recommendation (launched November 15th, 2015)
200
How much is the touchscreen control if you're purchasing it a la carte?
$129.99
200
I'm the package customers must sign up for if they would like to get the 2016 NFL Sunday Ticket Max for free.....
Choice or Mas Ultra
200
I am missing Plenti points can you help me claim them? If so how?
What is yes, complete WEBform on PC
300
In 2015 these flew off the shelves, literally to the tune of 4.3 million units worth 1.7 billion. In 2016 you can make that number soar higher with this trendy accessory.
What is a Parrot Mini Drone
300
You can utilize this new feature of the MyAT&T App if you have an Audi?
Connected Car
300
How much is the light dimmer with professional installation if you're purchasing it a la carte?
$179.99
300
What promotion would you offer the customer if they were only eligible for 12 Mbps?
Offer All Included packages as 12Mbps is eligible for All-Included bundle offers. 12Mbps speed tier is not eligible with Standard bundle offers.
300
Name 3 Plenti partners other than AT&T, Macy's or Rite Aid.
What is Exxon, Mobil, Nationwide, Alamo Rent A Car, Direct Energy, Enterprise Rent-A-Car, Hulu, and National Car Rental.
400
With average customers owning 2.9 connected devices you'll need me to charge all your devices while you chil.
What is a Chil Reactor
400
What are the 3 benefits of mobile registration?
What are the 3 benefits of mobile registration? • Puts the Customer in Control: Customers can access needed information, track usage, troubleshoot wired services, view wired tech support, and view/pay bills from their phone. • Reduces Calls: Customers can save their login password and access it anytime, anywhere, from their phone. • Increases Willingness to Recommend (WTR): myAT&T usage drives higher NPS scores. WTR is 28 points higher for customers with the app.
400
What was the topic of the last Digital Life Download?
Bill Credit Promotion
400
These bundle promotions sound good, but I am still on the fence.....overcome this objections.
•Unified TV and Wireless Bill Offer: You can save an additional $120 per year by signing up for TV service today and combining your bills into one. •U-verse Three Months Free HBO or Cinemax or HBO/Cinemax: We also offer three months free HBO or Cinemax or HBO and Cinemax, a $14-$26 value. •DIRECTV Three Months Free HBO, SHOWTIME, Cinemax, and STARZ: We also offer three months free HBO, SHOWTIME, Cinemax and STARZ, a $50.99 value.
400
How many AT&T accounts can I link to the same Plenti account?
What is no limit
500
I can help you be light of the party with sound you can see.
What is JBL Pulse
500
Text “APP” to this number for quick installation
8758
500
How much is the heat detector if you're purchasing it a la carte?
$59.99
500
The customer is considering purchasing TV with Internet 24Mbps, but the customer is eligible for 45Mbps.....how would you upsell the customer to 45 Mbps?
Offer 45Mbps, double the speed, for $10 more per month. With the new pricing structure, 45Mbps is $10 more per month for both the All Included and Standard bundles.
500
Name the 3 things you should review with every customer as part of our appreciate plan
What is Review tenure, FAN discounts and Plenti