A Un-carrier Move that creates a well qualified customer if 12 monthly payments are made on time
What is Smartphone Equality
100
◦Refunds from over-payment or deposit don't wait the standard 30 days. Refunds are processed at time of cancellation by RSL or Retention (sales reps must call through RSL IVR).
What is Buyers Remorse
100
Set this up on your app, My-t-mobile or use our automated system to keep your account from getting suspension
What is Payment Arrangement- Self Service
100
Tell your customer what your doin, Use C2, Grand Central, Sanson, QV and all other tools you'll need to do this.
What is Fix It
100
New and existing postpaid customers, including employees, and T-Mobile for Business customers can get $50 off this device when they purchase with EIP and use it with a qualified DIGITS plan
What is Q4 Apple Watch $50 off offer
200
An Un-carrier move that allows you to call Canada and Mexico as if its a local call.
What is Mobile without Borders
200
If the account is not in an Active status, perform necessary actions to restore service. Only Active accounts can be converted.
What is Postpaid to Pay in Advance
200
Use this to make sure your bill paid on time and get a $5.00 discount per line for doing so.
What is Auto Pay
200
The real way to set the tone for the call. Address those customer cues and dont forget to use a ARM statement the true expert way.
What is Signature Response
200
Buy a new Samsung Galaxy S8, S8+, S8 Active, or Note8 on EIP can get a second one on us (of equal or less value; $820 max value via rebate). Your also required to add a line!
What is Q4 Magenta Samsung BOGO offer
300
Ditch your carrier and T-Mobile will pay off your phones AND contracts so you can switch!
What is Carrier Freedom
300
Be familiar with the competition and how T-Mobile compares to position T-Mobile benefits. For all other credit/monetary offers, consult your senior rep or coach for this ____ _____ guide?
What is Save offer guide: Retention
300
I had no idea line 5555 was using so much data!!! i need to be aware of whats going on, on my account!
What is Check Usuage-Self Service
300
Make sure to actively listen and probe for that root cause to effectively do this
What is Determine the customers needs
300
get a new Alcatel A30 tablet on us via monthly bill credits when they purchase with EIP and use the tablet with a 2GB or higher Mobile Internet plan.
What is Q4 Magenta A30 On Us!
400
Free Stuff!!! That's the way We the Un-carrier says "Thank You"
What is T-Mobile Tuesdays
400
Deceased customer requests for BRP only: Transfer to this department for assistance.
What is Solution Center
400
Instead of your customer calling in every 3 days about where their new phone is give them this for piece of mind
What is Upgrade & Order tracking-Self Service
400
increase to MRC, mentioning those uncarrier moves, Adding lines are just a few ways to do this
What is Deepen The Relationship
400
Purchase any brand new iPhone on EIP will automatically be enrolled in the exclusive program
What is TMobile's iPhone upgrade program
500
Radical Simplicity with unlimited everything, putting an end to surprise bill shock with this Un-carrier move!
What is T-Mobile ONE with taxes and fees included
500
This device is not allowed to be moved between accounts if you chose this financing option?
What is Jump on Demand
500
By sending this to your customer it allows them to set up and manage on My T-Mobile or the T-Mobile app. Customers must first set the Parent Line.
What is Family Allowances: Self Service
500
This is the perfect way to end a call. Make sure to go out with a bang to ensure your customer doesnt have to callback
What is Recap and Close
500
Buy a new LG G6, V20, V30, or V30+ on EIP can get a second on us!(of equal or less value; $850 max value via rebate) when they also purchase it on EIP and activate at least one new line!