AT&T Products
For AT&T customers, how much is a VOIP/ POT line per month?
$30, $46
What are the 3 different viewing types?
Private, Business, Public
what option do we use to contact validation?
3
what option do we use to contact verification?
4
how much is the first line when converting from POT to VOIP?
$35
Non Auto pay is how much extra per month?
$20
what products do validation focus on?
AT&T
what products do verification focus on?
DTV
From the following list below, what can the back office remove? phone lines, web hosting, static IP, tech support 360,
phones lines and Static IP
DVR is how much extra per month? And if the customer wants DVR where else do we add it to?
$15 per month, first month
what information is needed to submit a BAN & rate request?
LOA w/ signature, DBA, name, address, phone number, & email
what are two ways to figure what kind of DTV account the customer already has?
picture of existing DTV bill, picture of access card.
What information is needed to process winbacks? What do reps and leaders get paid per product?
TAX ID or Social w/ DL #, Exp, and DOB. $25 per product for reps, $50 per product for leaders.
$50
What time and days is the Downey office open from to pick up materials, badges, shirts, etc?
Monday-Friday 9am-12pm!
what does the verification department need to process 2nd accounts?
current account info, add DVR if the 2nd account is private, picture of where your installing the 2nd account.
when is AIF needed?
Customers who have bad credit w/ AT&T or customers who are completely new to AT&T. AKA High Risk Customers!
What are the 3 perks we can use to close a customer and what are the deductions for them?
Referral -$35, Free 32" TV -$50, $100 Bill credit -$0
What are the two systems the validation team uses to process the AT&T portion?
DWS and RDS.
RDS is used when a number isnt portable
Name and define the 3 different type of Home Accounts the verification team can process.
Home Account A,
Home Account B,
Home Account C,