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100
I want your supervisor NOW
Escalated caller - Connect to ICA
100
It is 4:45 am. I am in USA
Payflow - call back in 15 minutes and the line will be open
100
I made a sell on Ebay and I don’t have the money in my account? Where is my money? I have received a email that says it is unclaimed.
Unconfirmed email address - Go to email and go thru the link sent to confirm email
100
My funds have been held for 180 days and I want my money!
No appeals - Check to see if funds can be released
100
I have a payment on hold and I have already shipped the item
AFR - Seller - Get tracking information and invoices
200
My account is limited and when I try to log in, I am being asked for my credit card number or bank account?
UAA limitation - Help them change ps and sq/ confirm cc
200
I have payments on my cc statement and I did not make them?
Stolen credit card - Verify payment and dates and file SR
200
I have made my first sale and you are holding my money and asking for tracking and invoices?
SRO limitation - take tracking information and make note regarding invoices
200
I have made a payment and the seller says they have not received the money? What is going on?
AFR - buyer - Remove limitation (if needed) and release payment if authorized
200
A whisper in your ear tells you who I am Name 2
Top Customer New member
300
You are asking me if I have logged into from Iran – what is this about?
OFAC limitation - Answer the questions whether you know anyone in Iran Provided poi/poa
300
I received my item and it is not what I ordered.
SNAD claim - Transfer to claims
300
I have money that is being held till I go to western union – what is this about?
Phishing email - Explain why fraudulent
300
I have received a payment and you are holding my money. I have this confirm my identity option in the resolution center – what is this about?
CIP – personal - supply poi/poa
300
I have not received the item I ordered.
NR claim - Transfer to claims
400
I am a special customer with pp because I have spent a lot of money with your company.
Top Customer - Thank them for being a TC
400
I have received a payment and you are holding my money. You have asked for a partnership agreement- what else do you want?
CIP business – partnership - poi/poa/loa
400
I have received a payment and you are holding my money. I have supplied my driver’s license and electricity bill and now you want my certificate of registration?
CIP – sole trader - Business is registered
400
If you help me make a payment, you may earn money at the end of the month based on your activation rate.
New Member - Get 35% or more activation rate and earn $100
400
I have received a payment and you are holding my money. I have looked at the list and I don’t have anything on the list for poa? Can be two different things
CIP- personal – au post option- student or work visa
500
You are asking for a Fundraising Authority Letter or Fundraising Licence
DD- Charity - Get documents if valid charity
500
You are asking for poi and poa. (I don't have the option of going to AU post) 2 possible answers
KYC - PEP - CIP personal - limited high
500
I am a business and you are asking for Business model and transaction purposes Letter of authorization, Constitution or rules of the association, the SMI page needs to have the office holders updated and Letter of Authorization can be signed by any of the office holders listed on SMI page.
CIP Limitation - Unincorporated Association - Get the documents - all are needed
500
I am a business owner and you are asking for Business model and transaction purposes, Letter of authorization and Annual company statement
CIP - Public company
500
I have a business and you are asking for Certificate of business registration, Letter of authorization Must be signed by another director of the business Can be self signed if the customer is the sole director of the company An Annual company statement can also be accepted as this would show if there was only one director. Certificate of business name registration is needed if they have a trading name listed and Business model and transaction purposes
CIP - Proprietary Limited Company - Collect documents