Auction Process
First step done after adding a customer to auction on day 36
What is a UCC Search?
Lowest percentage we are allowed for a PTV without DM approval
What is 75%?
Task done when a military customer hits 36 days past due
What is a DoD search?
Step that is needed when a vehicle is added to auction
A Hammer Down Lien Search
Units should be placed in Storage Treasures within __ hours of cutting the lock
What is 24 hours?
The second thing you do after putting a customer in auction
What is verify lease information?
The only accepted forms of payment for a PTV
What is cash or money order?
Step taken if customer is confirmed active military status
What is partner with DM to reduce rent to $1?
The next steps if a vehicle has a lien
What is contact lien holder and send NOL?
Can you change the anniversary date on an account that is past due?
What is no?
A release of interest should only be used when
What is when we have DM approval?
The length of time a PTV has to remove their items
What is 24 hours?
Frequency a DoD search is done when a customer is active military
What is every 30 days by sending a ticket to our Legal Department?
Details needed in an auction ad for a vehicle
What is the VIN, make, model, color and owners name?
__ people need to be present to cut a lock
What is two?
Can we add someone to auction on the NOL deadline
What is yes we can?
Do you move a PTV out before the unit is empty
What is no?
Time we have to wait to auction a unit for a military person that becomes inactive
What is at least 90 days after any period of military service?
Day the vehicle needs to be towed
What is the day after the auction?
First step after a unit does NOT sell
What is request a clean out on Storage Treasures?
Day we cut a customer's lock
What is day 39 or after?
Next step if a customer leaves items in the unit
What is send to collections?
If all forms of contact for a military account are not current, the next step is
What is contact the tenant's commanding officer to request current contact information? (This should be done by phone call only)
Do we put vehicles into Storage Treasures?
What is no?
Step if a customer does not have a signed lease on file
What is mail a missing lease letter?