Compliance
The rate is 0.12% and annual percentage yield is 0.10% for a 24 month CD.
How do you quote the rate on a 24 month CD?
Red Index Card
What do I use to signal that I'm currently on the phone with some type of threat- kidnapping, bomb, and ect.?
Event Notice Form
DOUBLE JEOPARDY
Give two examples of an event notice.
AA->Forms->A+ Answers->Forms->E
There is no time limit for a customer to file this type of dispute.
What is a EFT (Reg E) dispute?
Has my loan been approved?
What do I ask when the all clear signal isn't posted?
Sales Calls Tools
AA->Key Information->Telemarketing Call Procedures
-Do not call tool, telemarketing call procedures, and links to add customers to the DNC lists
Colored binder in the vault room
What it our Business Continuity Binder?
Adverse Action Notice
What document must I provide a customer if an account cannot be opened?
These are found in every desk with a centralized copy in the vault room.
What is a robbery kit?
SCRA Cheat Sheet
AA->Forms->A+ Answers->Forms->S or SCRA under the categories column
This form is found under the Business Lines tab
What is the CRA Public file?
They approve all marketing emails.
Who is marketing?
Feedback Submission and an example
AA->Feedback
Amegybank.com->Contact Us->Feedback
-customer feels as if we didn't treat them the same due to their gender
-didn't receive all their disclaimers at account opening
-lines were too long and the tellers too slow
For a non-exempt client employees can ______ the of completion a CTR.
What is not waive?
Product or Marketing disclosures that are printed and out must have this in common.
What is they must be current?
Banker offices, BMC/ABCM offices, Teller Stations, and the CHDs
What are the locations for the hold up alarms?
ODP Line of Credit Disclosures for time of application
AA->Products->Knowledge base->Consumer->Lending->Lines of credit->OD line of credit->Support materials