OH FISH Procedures
What time does night drop need to be checked?
9:00 AM or later but before 9:30 AM
Who can have the vault key under single control and go into the vault?
Whoever is assigned vault teller at that time. All others need to be in dual control.
What needs to be completed before leaving for 5 consecutive business days?
Cash box audit on charlie
What do you do when you walk away from your work station?
How often does the coin machine and TCRs need to be audited?
Once a quarter
-dual control
-get out of vault
-log in card wizard
-open machine through card wizard
When do we use a CTR? What does it stand for?
Currency Transaction Report 10,000.01+ and over cash transactions
When do we use a transaction adjustment form?
When we adjust a transaction after a member leaves.
Where is our robbery response kit and emergency binder?
back by the cashiers check printer
or on charlie!
How do you sent the silent alarm on the alarm panel?
add one to your final digit on your code
How do we handle a reject card in the machine?
log on destruction log and write "none' as name if nothing printed on it. Log in Card Wizard.
Explain the SVN Process
if cant find variation, fill out from on Charlie, process in MDT using same SVN code.
Name at least 2 reason to fill out a MEL
-exceptions for new account opening
-waiving hold
-removing hold
-increase debit card limits
-waiving CD penalties
-plenty more
What is the limit we need to save documents for signature guarantee? What is the max we can guarentee?
$100,000, $500,000
If you find something that doesn't follow audit, what can you do?
-notated in self audit log
-talk with co-worker that it involves
-send email to team
-talk with manager
Explain night drop procedure
Dual control open vault, log drops/entries in binder with two initials, when opening 2 initials outside of first envelope, 2 initials on any cash deposit, loan payments need to be back-dated, at least one entry to night drop needs to be at 9 and before 9:30. Store night drop transactions
What limit do cash drawers need to be under to not have a changing balance for 6 months and what is the limit they need to stay under in general.
$300 & $3000
When do you fill out a cash purchase log?
purchasing of money order or cashiers check with cash between $3,000-$10,000. If someone deposits it first and then gets one do we still need it?
What is the duration we need to keep the following before shredding:
Night drop & Savings Bonds
night drop- 60 days
Savings bonds-2 weeks
New account packet for members: what comes in it and what do you need to print out and put in it?
Member guide to service
Privacy Notices
Truth in Savings/Checking
Fee Schedule
Rate Sheet
How do you load Money orders?
Dual control out of vault, Money order vault transfer log, get manual out, follow prompts.
What is the fee refund for Teller, Sr Teller, FS, Sr FS?
Teller-60
Sr Teller & FS -90
Sr FS- 160
per member per day. MEL still needed over 60
What is a SAR? Give an example of when you would use on.
Suspicious Activity Report
Existing member, new account. What disclosures are needed for them to be given?
Truth in Savings/checking
Deposit Rate Sheet
Fee Schedule
What needs to be done if someone wants to add someone to their SDB box lease?
need to sign termination of existing lease and re-prep new lease with BOTH owners to sign. FS and original owner will need to sign termination of lease. FS and both new owners will need to sign new lease. New Green card needs to be filled out and old one filed away.