UAR
What is a UAR
Unusual Activity Report
What is the federal cash reporting limit?
$10,000 or greater
When is night drop to be processed?
In the morning under dual control.
Where can you find the Robbery Kit?
White Binder in the Montague
When taking a deposit in cash and putting it in your drawer, how would you enter this?
Must enter each denomination as you have it and not BULK it under coin or under hundreds.
Where can you locate the UAR to submit one?
RRC page -under Operations and Risk management
$3000 or greater
When completing night drop process, can you stop mid way to check your email or open your batch?
NO
you will fail as you cannot break the dual process, must start together and end together.
When do you activate your silent alarm?
After the robber leaves.
If you pull the silent alarm while the robber is inside and the police show up this could cause a hostile environment/ hostage situation.
What is your teller cash box limit?
$2000.00 coin locker is included.
What are some examples of when to submit a UAR?
Possible At Risk Adult Exploitation
Possible Identity Theft
Deposit/Check Fraud
Other Fraud
Scams
Red Flag for ID theft
Customer impersonations
Suspicious Callers
What information is important that we gather from the customer?
All confidential information.
DOB, SSN, ADDRESS, NAME, OCCUPATION, ID INFO
What does STC mean and when it is used?
Subject to count
When a deposit bag / envelope or coin is brought to the branch by a customer, Armored Car Service or courier service and the individual is not going to wait for verification of the deposit. BR-930 form is to be filled out.
When you need to exchange bills between tellers what action must be completed?
a buy / sell between tellers
If you are over your cash box limit and unable to sell right away, where is a safe place to keep your money?
the safe place is your cash box LOCKER until able to sell off the money.
Can you tell the customer you are submitting a UAR?
NO
this is confidential and stays in M&T
If a customer asks you what the reporting limit is for cash, can you tell them?
NO
customers will then try to deposit under the limit. if you see this you must submit a UAR.
What is the process if you checked night drop and for some reason you needed to back into it and find more deposits?
You must verify and log all new deposits like you did the first time around. under dual
Where do you go to submit a complaint?
Resolve
*You may find through the RRC page under systems or right on the RRC page on the bottom
Where can you find the Official Check Inventory?
*under negotiable instruments
*negotiable inventory maintenance
this is where you can see what is in working supply, what is in the vault supply.
What happens if you see something, hear something and dont submit a UAR?
We fail the Bank, we fail the customer
UAR needs to be submitted
At the end of the day, what are you making sure is completed on the night drop log?
*both employees that checked the night drop have signed and initialed.
*stamps are there for the processing
*subject to count is logged on the top right.
then you sign the verifying line that all is completed.
When you want to book an appointment where do you go?
RRC page under systems- you can find Appointment Scheduling.
When a customer is looking to break a bill or get larger bills, what would be the process?
Customer- you need their account number
*under misc customer
*under currency/coin request