Show:
BSA
Miscellaneous
Required Disclosures
Critical Scenarios
Operating Offline
100

Report filed for currency transactions totaling over $10,000.01

What is a CTR?

100

Maximum Cash-level amount for cashbox at a workstation with an Adjacent TCR

What is $2750?

100

Title of this form numbered 606

What is Important Disclosures?


100

Instruction 2072 written by Alex Daman in the event of this critical scenario 

What is Bomb Threat?

Bomb Threat Instruction 2072

100

The name of log to lookup account information based on previous end of day reporting

What is MIL- Member Savings/Checking Information Lookup?

200

Report filed for strange and unusual activity or structuring 

What is a SAR?

200
Maximum Cash-level amount for cash box at a work station that is open MSR Desk

What is $250?

200

Required form for ACHO for ALL ACH transactions in branch 

What is form 633 Authorization for ACH?

200
In the Event of a Robbery these are the procedures 

What is:

  • Do as the robber says.
  • Ensure the Electronic Satellite Pursuit (ESP) device is included in any cash the robber receives.
  • Lock the door after the robber leaves.

Use Robbery Packet and follow assigned duties 

200

The cash limit withdrawal when all systems are offline

What is 1500?


300
Coupon you submit when you observe possible financial abuse of an at-risk individual 

What is an Elder Abuse & At-Risk Coupon 

300

Process of Completing a Cash Advance in Encore 

What is: 

Anything less than 3k only 1 Primary ID/ Over 3k requires 2 Primary IDs

Verify BIN 

Look For Red Flags 

Ask 3 Questions 

Process on Encore

300

The included disclosures for New Membership with Checking Product

What is 

  • NFCU Products & Services Form/Brochure (NFCU 1314) 
  • Navy Federal Important Disclosures (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
  • Current Rate Sheet
  • Navy Federal Debit Card Disclosure (NFCU 210AB), if applicable
  • Direct Deposit Instructional Editable PDF (NFCU 41290) (If needed)
300

This mantra "Avoid, Deny, Defend" is associated with this critical scenario 

What is Active Assailant Critical Scenario?

300

This transaction can be processed when Encore is offline but requires a manual authorization.

What is a Cash Advance?

400
Unexpired US Driver's License and Unexpired Government Issued Passport or Passport card are examples of what type of IDs to use for opening new memberships 

What are two acceptable forms or primary identification? 

400
Red Flags listed under Wire Transfer Resource

What is: 

  • Member has not initiated a wire within the past year
  • A request for an international wire
  • More than 2 wire transactions within 10 business days
  • The payee of the transaction is on the Payee Hot List
  • The transaction is made from the proceeds of large deposit(s)
    • Greater than $5000 within the last 30 days
    • The wire transfer is 50% or greater than the deposit amount
  • The transaction is for more than $20,000
400

Required Disclosures for New Account for Existing Member 

What is:

  • Navy Federal Important Disclosures (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
  • Current Rate Sheet
400

In critical scenarios such as Gas Leak, Fire, and Chemical Spill what would result in this action

What is evacuating the branch?

400

Name of the Log used when members perform Withdrawal by Check when Encore if Offline

What is the Offline Draft Log

500

Two examples for Proof of Address for CIP

What are
*Voter's Registration Card*Paystub within 2 mo *Unexpired Vehicle Registration*Insurance Docs (ALL TYPES) *Bank Statement (within past 2 mo)*Local/state/Federal Tax Documents*Utility Bill (2 mo)*W2 from most recent Tax Year

500

Process for CIP procedures according to Pending Memberships in Branch (OMABO) (UADBO)

What is to verify applicant's identity, address, TIN must present physical documents- CIP documents, check issues to resolve and verify codes, notate steps and documentation verified. Have member completed 97HX and provide required disclosures? 

500

Required Disclosures for New Youth Membership with or without a Checking Product

What is:

  • Youth Membership Welcome Letter (NFCU 41154)
  • Youth Statement Suppression Brochure (NFCU 2063)
  • Navy Federal Important Disclosure (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
  • Online and Mobile Banking Disclosure (NFCU 652A)
  • Current Rate Sheet
500

In these instances you may shelter in place

What is: 

Escalated Abusive member Outside Branch, Extreme/Hazardous weather outside the branch, Bomb threat Outside 

500

Types of transactions that cannot be performed in Encore when Encore is Offline

What is Redeem Savings Bonds and Sell Foreign Currency?