TELLER
What are your teller drawer limits?
$2,500 in top drawer
$10,000 total
Can non-customers open a safe deposit box?
No- they have to have a checking account to pull the yearly fee from.
What is your non-post limit?
$5,000.00
How often do we change our all clear signal?
Quarterly
How often do we check the ATM?
Daily- touching the ATM to check for skimming devices
Create a paper ticket and then enter the amount into XE under Teller Transfers
$500.00
What do you do if someone comes to take out a loan and you don't think they will qualify?
Take the application anyways
Who has access to your keys and combos?
Only you!
Where do we file a QAR?
Infonet- Compliance and Risk- BSA
What is the limit for exchanging cash for non-clients?
Technically $100 but we prefer not to do it at all
Can we do wires over the phone or via email?
No- unless there are exceptions on file.
What is the minimum credit score required for loans?
660
Who is our "sister branch" for our keys and combos?
Augusta St
Are safety deposit boxes insured by FDIC?
No
What is our Vault limit?
We have a target cash goal- $175,000
What is the limit that the wire department does call-backs for on wires?
$250,000.00
Where do we file customer complaints?
On the infonet under Client Support
Who is our security officer?
Cathy Wilkerson
Who is our CRA officer?
Wendi Scobey
What do we look for on an ID?
-Name
-Photo
-Expiration Date
Is a deputy allowed to access a safety deposit box without the signer present?
Yes
What are the steps for closing a safe deposit box?
- Make sure the contents of the box are empty and both keys are returned
-Have the signer of the box sign the termination of agreement on the lease
-Write "Closed" on the green entry card and file the card & lease with the closed boxes
What are the steps to take after a Robbery?
-Don't talk to other employees
-Lock all doors
-Call the police
-Call the security officer
-Complete robbery kit (in vault)
Who is our BSA officer?
Kara Carr