RRM Compliance
These documents are given to the client and reviewed at every account opening
Disclosures
This is your top drawer limit
$2500
This needs to be completed before we provide information to a client over the phone
OTP
What type of information is not to be left out overnight or where they can be seen by clients?
Client and personal information
*BLANK* is a routine question while *BLANK* is a concern brought to us by a client
Inquiry - Complaint
This form is filled out whenever a minor user is added to a checking account
Authorized Minor User Supplemental Agreement
This is your total drawer limit
$15,000
This item needs to be used to verify ID at every account opening
Intellicheck
This should be locked every time you step away from your desk
Computer screen and undercounter steel
This log must be filled out anytime a visitor or unknown employee go behind locked doors
This type of interaction involves a client telling KeyBank that a transaction was not completed by them
A dispute
Only coin can be kept in this compartment overnight
The bottom compartment in the under counter steel
This is where we keep our Security Logs and Key Combo Workbook
Sharedrive
This must be completed when we loan keys to someone
Temp Key Log
During this process, two people must be undistracted and working on the same task while verifying eachother
Dual Control
This form is filled out when you are working with a client where behavior, documentation, or transactions appear unusual or inconsistent?
(We do not tell the client we are filling this out)
SAR - Suspicious Activity Report
This is given out in the case of a robbery
Bait money
Court appointment paperwork and an original death certificate must be reviewed before opening this type of account
Estate
This should be done if computer screens are visible from outside through our windows
Close the blinds
These pieces of technology should not be in view of client and should not be around your computer screen when
Cell Phones
This item is scanned down through a quickset on our printer as soon as it is provided to us
Death Certificates
This procedure is completed anytime an employee is unexpectedly absent for 3 days or scheduled out for 5+ days
Drawer Audit
This document is scanned down via a quickset on the printer
Death Certificate
This is who you call if there is a security breach
Report it/Ethics hotline
This form is completed anytime a signer is deleted from an account
Authorization to remove signer