Branch Security
Robbery Prevention/Security
Acct opening & Brochures
Regulatory Compliance
Hot Sheet/ Other
100
How can you access the ID checking guide?
Under member resources in USD.
Identification requirements page in enet.
100
Where do we keep the post-robbery packet?
Red Packet Upfront at the greeter.
100
Do you provide disclosures before or after opening an account or membership?
Team members are required to provide specific disclosures or documentation to the member prior to establishing membership or opening new accounts.
100
If quoting a rate on a savings, checking, or certificate product, always provide the _____ rate
Annual Percentage Yield
100
How many forms of ID are needed to print statements?
2 ID's per hotsheet dated 02/23
200
What items can be stored in your cash bag overnight?
Rolled coin, Cashiers checks, Unfit currency and Coin box(loose coin). As best practice if you have loose coin that is over the amount of a roll it should be rolled in a wrapper.
200
What are the required steps to open the branch?
Requires TWO team members
A team member must be present and must remain outside the branch before the authorized team member for the alarm system can enter the branch.
Team Leader:
1. Survey the outside of the building to ensure there are no signs of a break-in.
2. Verify that the all-clear signal was reset from the previous night before entering the branch.
3. Immediately re-lock the door upon entering the branch.
4. Turn off the alarm.
5. Conduct a walk-through inspection of the branch to ensure that no one has gained access overnight and to ensure that it is safe for other team members to enter. Thoroughly inspect the following:
- Work areas
- Break rooms
- Storage spaces
- Restrooms
6. Set the all-clear signal to inform all branch team members that it is safe to enter the branch once everything is secure.
Second Team Member
1. Wait outside in an area away from the branch but where the front entrance is visible and can be observed.
2. Enter the branch only after the first team member has set the all-clear signal.
200
What disclosures are required when opening a new account for an existing member?
-Current rate sheet
- 606 Important Disclosures
-Schedule of fees and charges
200
Provide all 4 reasons for placing an extended check hold in encore
-Doubtful Collectability
- Repeated Overdrafts
-Redeposited Check
-Emergency Conditions
200
A member presents an item with multiple suspicious red flags, what are your next steps?
1. Advise the member that the item cannot be accepted.
2. Add the Check Review Alert with a 30 day expiration
3.Place a UAD note w no expiration describing the negotiable item and its red flags.
300
How many security questions minimum do we ask for cash advances.
two
300
What disclosures are required when opening a new membership with a checking account?
** Current Rate sheet** **Products and Services Brochure**Important Disclosures **Schedule of fees and charges** **Debit card disclosure****Direct Deposit Form**
300
A New member presents a cashier's check for 10K,
How would you apply the hold in encore?
5,525 as a 1 day float
4,475 on a 5 day float.
300
What Bills are we allowed to count out of mbr view?
400
What types of ID are acceptable for Vendor Visits?
Ask for government issued photo ID. (govt issued preferred but work badge also acceptable.)
Vendor identifiers: company vehicle, company uniform, business card also acceptable.
NAVY FED ID BADGES NOT ACCEPTABLE FORM OF ID
Must check directory to verify current employment.
400
What are the required steps to closing the branch?
Verify that all vaults are locked and cabinet locks are secured according to the Secured Items Storage Requirements procedures.
Ensure drawers with bait money are locked prior to closing and exiting the branch.
Scan the branch for any documents containing sensitive information, (e.g., Personal Identifiable Information [PII]) and ensure they are stored according to the Secured Items Storage procedures.
Thoroughly inspect the following areas, as accessible, to verify that no one remains in the branch:
- Work areas
- Break rooms
- Storage spaces
- Restrooms
Ensure adequate lighting is on throughout the branch and the lobby.
- Vault room and communications room lights must remain on in addition to the emergency lighting.
- The lighting is needed in order to provide clear camera coverage and for the police to view into the branch.
Ensure visibility into the branch by following the requirements for all the window shades/blinds.
Reset the all-clear signal if there are no security issues.
Activate the alarm.
Lock all doors (e.g., front entrance, folding wall) leading to the branch lobby.
400
What are the required disclosures for opening a New Minor Membership?
- Youth Membership Welcome Letter (NFCU 41154)
- Youth Statement Suppression Brochure (NFCU 2063)
- Navy Federal Important Disclosure (NFCU 606)
- Schedule of Fees and Charges (NFCU 2043ep)
- Online and Mobile Banking Disclosure (NFCU 652A)
- Current Rate Sheet
400
What is segregation of duties?
The team member who submitted the loan application and received an automatic approval must have another team member disburse the draft and perform the Loan Disbursed (LD) function in LOUI.
400
What is Navy Federals funds availability policy for deposits made in branch?
aggregate total under 1000.00:
will be available next business day.
aggregate total 1000.00 and over:
-225 available on first business day after deposit, remaining funds on second business day.
500
You don't see the all clear signal during opening and nobody answers the private branch line when you call, what are your next steps?
Leave the area
Call 911 or on-base security
Call Security force Pensacola
Notify AVP - Jesse Border
Notify all team members
500
What is the max amount of cash at teller with an adjacent tcr?
$2750.00
500
What's the timeframe to reopen a membership savings after it's been closed?
A member can reopen a membership account within 30 days of closing even if they are no longer within Navy Federal's field of membership.
If the account has been closed for more than 30 days, the member must qualify for membership and new account must be opened.
500
Give an example of 4 no hold items
Checks drawn off Navy Federal accounts (checking, MMSA, CLOC)
Navy Federal Credit Card Convenience Checks
Navy Federal HELOC checks
Navy Federal issued Items (Cashiers checks, PAL's, Loan Drafts)
Military Relief checks : Air Force Aid Society(AFAS), Army Emergency Relief(AER), Coast Guard Mutual Relief(CGMA), Navy-Marine Corps Relief Society(NMCRS), National Oceanic & Atmospheric Administration (NOAA)
500
What are all the processes that require dual control?
- Receiving and verifying a cash delivery prior to disbursing the funds.
- A team member is buying/selling vault currency to/from a combination holder.
- A team member receives a debit card or credit card and needs to open the envelope.
- A surprise cash box audit is performed.
- An assigned cash bag must be accessed for any purpose by anyone other than the current owner.
- A team leader/SMSR must physically verify a team member's cash box when a cash difference of $100 or more occurs.
- A skimming/shimming device is removed.
- Retrieving a cash order of foreign currency from Community Bank.
- Team member offer to Count Cash out of Member View due to large cash deposit.