Teller Stations
Cash and coin can be left open at a teller station while printing a statement for the member? True or False
False, cash must be secured anytime you leave the station for any reason.
The vault can be opened under dual control with one signature on the log of opening the vault. True or False
False, Dual control means both parties initial or sign and open the vault together.
Computers being unlocked while going to the bathroom is allowed because no one knows your password to applications. True or False
False, it must be locked anytime you walk away from your computer.
Members have up to how many days to dispute a charge or claim fraud on a transaction?
60 days from the date of the transaction.
Bait money can be given to members at any time. True or False?
False, this may only be given during a robbery.
Tellers must be logged into these two systems when verifying checks?
Alogent and Truecheck
Cash must be verified only when being bought or sold from the vault. True or False
False, must be verified anytime it's being transferred to another FSA/Management or Vault.
Name 3 visible signs that must be visible to members at all times. (There are 6)
-NCUA
-Regulation CC (Funds of Availability)
-Fair Housing
-Equal Housing Lender
-Equal Opportunity Lender
-Patriot Act
Gift cards that are unused can be kept in a teller drawer in case a member needs one. True or False
False, should be kept under dual control at all times in the vault.
Proof of address is required for all address changes if the ID does not match the member's ID. Whether it is a new member or existing. True or False
True, within 30 days using utility, bank statement etc.
A member's name and address are ok to throw away in the trash bin, True or False.
False, all member information must be placed in a shred bin.
How often should cash be audited in the branch? Including the vault.
Monthly basis randomly.
Name three acceptable forms of ID for opening a new membership?
-Driver's License
-State ID
-Passport
-Resident Alien Card
-Military ID
Members that get a card from Lanham (Instant Issue) must activate the card by calling the activation line before using. True or False
False, the card is activated once it is printed.
NCUA insurance is up to how much? What does NCUA stand for?
$250k and National Credit Union Administration
What is a third-party check and does FedChoice FCU accept them?
A check that is not payable to a member on the account and no we do not accept them. (Exceptions can be made by manager approval).
What is a SAR? When do you need to complete a SAR and where does it go to?
Suspicious Activity Report, when anything seems abnormal of members normal banking activity. The SAR report goes to risk department.
Does the branch have robbery kits and where are they located?
Teller drawers and platform offices.
When a member has a dispute with their card or merchant, it is mandatory to get a new card number? True or False
False, unless the transaction is a reoccurring transaction that comes out every month (Gym memberships, insurance, klarna). Fraud or Lost are the only cards that are mandatory to receive a new card number.
In case of a robbery, name three things that you should do when you are directly the person being robbed.
-Follow instructions
-Remain Calm
-Do not try to be a hero
-Block off the area the robber touches so fingerprints can be identified.
-Keep a description of what they look like, eye color, tattoos, height, weight, accents, etc.
-Fill out robbery form.
-Do not talk to anyone, go to a secluded area to fill out the form.
What is our standard check hold policy and where is it located?
$275.00 available immediately
$5525.00 available on the second business day.
Rest of the funds available on the fifth business day.
It is located in the branch lobby, disclosures that are given for new accounts, and online at our website.
What is a CTR? When do you need to complete a CTR?
CTR needs to be processed for cash deposits or withdrawals in the amount of $10,000.01 in a day. This can also be for split transactions within the same day (example $6k withdrawal at Lanham and $5k withdrawal at Brentwood).
In case of a fire or emergency, where is the safe zone for FedChoice? (Not talking about a fire drill, but a real fire).
MGM Roast Beef.
What is the maximum amount a member can use their debit card for in a day? (As credit)
$2500.00
What is the limit a cash drawer must be at the end of business day and what is the vault limit for the branch?
10k, 200k.