Compliance
Can you waive a wire fee?
No. You must charge the fee during the wire transfer process.
Who is our "Buddy Branch"?
Sullivan
What are check hold release amounts in a large deposit exception hold?
$500 immediately released, 6725 released the second business day, and the rest released on the 7th business day.
Where do you find the current rates for loans and deposit accounts?
Official rate sheet on the intranet.
What are your drawer limits?
$3,000.00 in top drawer, $5600.00 in the bottom drawer.
What is the distress code for our branches alarm panel?
The current year, 2025.
Can you put a check with guaranteed funds on hold?
No. The check must be deposited without hold, or the check must be rejected due to doubt of collectability.
What is the difference between APY and APR?
APY is used to quote the rate of dividend, and APR is used to quote the rate of a loan.
Where do you find contact information for L&I in the branch?
In the vault room on the corkboard.
Where is our emergency evacuation location?
Parking lot of Fujiyama.
When should you check the box when releasing the hold on a check in the check hold program?
If it is a Numerica loan payment or guaranteed funds.
How would you quote a loan rate?
"Rates are as low as 'X' dependent upon term and credit score.
How much money can you withdraw for a member during offline procedures.
$100.00
What should you do before you step away from your station.
Lock your computer and make sure all cash is secured.
True or False: You can cash checks for non- Members during offline procedures.
False.
How should you quote a CD rate?
Always say "Annual Percentage Yield" in full first, then you can use the "APY" abbreviation thereafter.
Where can you find the list of current brochures?
Through the Noogle on the Intranet.
When should you check visitors in? ( 2parts)
When they are accessing areas not open to the public.
When we have prior communication from Facilities or Ops.
Can we negotiate 3rd party checks?
Only when the payee is a member signing it over to another member.
Who can quote HELOC rates?