Hostess Helpers
100 Points: When a customer walks in, what's one of the first things you should do as a hostess?
Greet them warmly with a smile and a "Welcome to HomeGrown!"
A customer looks confused while looking at the menu. What could you do?
Ask if they need help or have any questions.
Why is it important to help your coworkers, even if it's not your specific job?
To ensure smooth service, make the team stronger, and create a positive work environment.
Why do you want to work at HomeGrown Eatery?
think about specific reasons: likes the food, the atmosphere, wants to gain experience, etc.
I have a face, but no eyes. I tell you when to start your shift. What am I?
clock
A customer asks, "How long is the wait?" What information do you need to give them a good answer?
How many people are in their party and if there's an estimated wait time for tables.
What does it mean to "actively listen" to a customer?
Paying full attention, making eye contact, nodding, and asking clarifying questions if needed.
You need help with a task. How should you ask a coworker for assistance?
Clearly and politely state what you need help with, for example, "Could you help me with X when you have a moment?"
What are two of your strengths that would make you a great hostess?
brainstorm relevant strengths like being reliable, detail-oriented, a quick learner, friendly, organized, good at following instructions, etc.
What is the largest ocean on Earth?
Where would you find out where a party of four should sit?
The seating chart, reservation system, or by asking a manager or lead hostess.
Why is it important to stay calm and polite, even if a customer is upset?
It helps reduce the situation and shows professionalism.
What's a good way to communicate with your manager if you have a question or problem?
Approach them respectfully, explain the situation clearly, and be open to their guidance.
How do you handle new situations or learning new tasks?
(Focus on ability to adapt, ask questions, take notes, or practice until she understands.)
What is the fastest land animal?
What is the fastest water animal?
cheetah 60-70 mph
black marlin 82 mph
What's important to remember when showing customers to their table?
Walk at a comfortable pace, point out the table, and hand them menus.
A customer compliments the food. What's a good way to respond?
"Thank you so much! I'm glad you enjoyed it."
Why is it important to be on time for your shift?
so the team isn't short-staffed, to be prepared for work, and to show respect for your coworkers' time.
What do you think good attendance and punctuality mean for a job like this?
Being on time for every shift, rarely missing work, and letting management know in advance if there's an issue.
Who is the author of "Harry Potter" book series?
J. K. Rowling
A customer wants to leave, but there's a long line at the register. What's a helpful thing a hostess can do?
Thank them for coming, and wish them a good day.
A customer complains about their experience at Homegrown. "Food was bad, wait time was too long, and it's too cold in this place."
apologize for their negative experience and validate their feelings by saying something like: "I'm so sorry to hear your food wasn't to your liking, and that you had to wait so long and were uncomfortable with the temperature."
Your coworker seems stressed or overwhelmed. What's a supportive thing you could do or say?
Offer to help if you can, ask if they're okay, or let a manager know if they seem to be struggling significantly.
Do you have any questions for us about the hostess role at HomeGrown Eatery?
prepare a couple of questions, e.g., "What does a typical day look like for a hostess?" or "What's the training process like for making juices?"
What is the capital city of Australia?
Canberra