CareNet
____, _____, and ____ are the three requirements in all call openings
InvestiNet's name, agent's name, recording disclosure
______ is defined as the conveying of information regarding a debt directly or indirectly to any person through any medium
Communication
_____ handles all communication to and from our clients
Client Services
"________ outlook at all times" is one of our core values
Positive solution-oriented
If a _____ is on, you should not attempt to speak to the person working at their desk
Headset
______ is the processing system that functions as our payment processor and system of record
WayThru
People other than the consumer are called _____
Third Parties
_______ handles document review, document creation, mail, and SOJs
Legal Logistics
____ is the year InvestiNet was founded
2011
DAILY DOUBLE
A ________ status on teams means you should not expect an immediate response after sending a message
Busy or Do Not Disturb
_____ questions allow us to learn more about the consumer's finances and ability to pay
Probing
_____ means a consumer questions or refuses responsibility for all or part of a debt
Dispute
DAILY DOUBLE
_______ monitors firm performance and addresses issues with firms
Performance Management
_____ is the large carpeted conference room at the front of the office
Noonans
Before sending a chat in WorkNet, check the _____ to see if the account is there
Tracker
____ law prevents agents from writing detailed notes regarding consumer medical conditions
HIPAA
_____ is a prominent federal agency that protects consumers and enforces the FDCPA in the collection industry
CFPB/Consumer Financial Protection Bureau
_____ handles data entry, document review, and court research for documents
Verification
If you win the Month End Forecast, you get to ______
Spin the Wheel
Cellphone volume should be _____ when in the office
Off/Low
Maintaining a ______ is the best way to respond to an emotional/angry consumer
PMA/Positive Mental Attitude
DAILY DOUBLE
The FDCPA took effect in the year ____
1978
____ handles firm remits, client remits, and status files
Ops/Operations
___ was the first hired employee at InvestiNet
Amy
It is appropriate to chat with coworkers at their desk when you are both on ________.
Break