Side work
What should you do when you finish your side work?
Help out the other servers!
If you slightly cut your hand at work, what do you do?
Get a band aid and tell a manager!
Where do you write your name and table numbers on your tickets?
On the bottom!
Where do you request time off?
Inovalon > My Calendar
How many hours before your shift (at least) should you give notice of a call out?
2!
If you open a new box of paper cups in paper storage and take one sleeve, what do you do with the rest of the box?
Put it on the shelf!
What is/ where is the emergency preparedness binder?
It is a binder that details what to do in any given emergency.
There is always one by the concierge, the dining one is infront of the office labelled "safety data sheets"
Name 5 things that should be on every ticket
1. Server name
2. Resident names
3. Dietary info (cut up, puree, etc)
4. Meat temps (if applicable)
5. Table numbers
What are the two ways you can complete your relias?
1. Come to work and clock in under training and complete it
2. Log into relias and home and complete it, then text arianna so she can put in the hours
Who do you notify when calling out?
1. Call the building!
2. Call/text Arianna or the manager that day
Before switching to a new ice cream of the week flavor, what should you do?
Where is the body fluid clean up kit? What's in it?
On the white shelf in the office!
In it theres:Absorbent powder, disinfectant wipes, 1 biohazard bag, nitrile gloes, antiseptic wipes, 1 scoop/spatula, paper towels, 1 clear bag.
How do you put something back in the walk in?
*EX: Chocolate pudding can that you opened*
Put the pudding in a container with a lid that fits properly
Date/Label container
Put away on the correct shelf
Where can you change your punches?
UKG > My timecard
How do you get a shift covered?
1. Find someone to cover you (text in groupchat)
2. Send them your shift in inovalon
3. They accept the shift
4. Arianna/Chris approves the coverage
What is the delivery server checklist/where is it?
It is a detailed checklist that explains exactly what to do as the delivery server.
It's on the over the door organizer by the kitchen phone
What is the importance of associate accident reports/why are they necessary?
To record when/where/how a workplace accident occured, to ensure that the associate involved is able to get the appropriate medical care coverage.
If you're sorting silverware and find a dirty fork in the clean pile, what do you do?
Put it back to dish and let the dishwasher know that some silverware came out dirty!
Why is it important to complete your relias for the month on time?
They are Brightview/State/Federaly mandated trainings. If one person isn't compliant then the whole community isn't compliant. Arianna and Chris are held accountable for the department's relias compliance.
How do you prevent call outs?
1. Request days off in advance
2. Be organized with your schedule/commitments
3. Ask around for coverage if needed
Which side work task gets overlooked the most?
Filling/cleaning salts and peppers!
If a resident has a medical emergency in the dining room, what do you do?
1 person stays with the resident
1 person gets help (Nurse if it's WSV/AL resident, get a manager if it's an IL resident)
*If it's an obvious life threatening emergency, you CAN call 911 yourself*
Name 5 qualities of a great server
1. Friendly (introduces themselves, knows/asks resident names)
2. Knowledgeable (can answer questions about menu, knows resident dietary info)
3. Organized (neat tickets, can manage time efficiently)
4. Attentive (Clears dirty dishes frequently, refills drinks, anticipates needs)
5. Team player (Helps out other servers, understands that nothing "isn't my job")
Are you able to approve your own timecard at the end of a pay period?
Yes! And you should!
How many call outs does Brightview allow before you may face disciplinary action?
"During any rolling 12 month period, you may have up to six occurences or six days unscheduled, or more where provided by Federal or state law, without being subject to disciplinary action."
Short answer: 6