AE Specific
Where a customer should go if they want to request a copy of their own person utility bill
What is Customer Care?
The amount of time an AE employee should respond to Luis
What is 3 days?
This is a number assigned by the city to an employee and should be redacted. It is often seen on your time sheet.
What is an employee ID number?
The minimum amount of hours required before a cost estimate is sent
What is 3 hours?
As soon as possible, under the circumstances, within a reasonable time, without delay
What is promptly?
Information that should be withheld that would divulge how much AE pays for power
What is competitive information?
The legally mandated amount of "time" a public information request must be answered
What is promptly?
This information must be provided when a requestor wants to know why a candidate was selected
What is a hiring packet?
The hourly rate charged to a requestor to produce responsive information.
What is $15 per hour?
Telling a requestor "I'm sorry I do not understand what you are asking for, can you please explain", or asking a requester "could you narrow the scope or provide a date range"
What is clarification?
When an employee separates from the city, their emails are stored in this file format.
What are PST files?
The amount of time the city has to request a ruling from the Attorney General
What is 10 business days?
This document allows Austin Energy to withhold customer account information.
What are previous determinations?
Price to pull multiple boxes from offsite storage
What is a $45 flat rate?
The Texas governmental body that determines if certain information can be withheld
Who is the Texas Attorney General?
Austin Energy's SPOC and back up SPOC
Who is Luis & Sherry?
The amount of time a requester has to respond to a cost estimate in writing
What is 10 business days?
Information of a citizen that cannot be withheld
What is address and phone number?
If the cost is under $100 the responsive information must be provided within _____ after payment is received
What is 3 business days?
The scandal that started the Texas Public Information Act
What is the Sharpstown Scandal?
450 PIRs
What is the approximate total number of PIRs AE received in fy 2018?
The amount of time a requester has to respond to a clarification request before the PIR is deemed "no response to clarification"?
What is 60 calendar days?
A software program used to redact information (that's right you should not be redacting using a marker)
What is Adobe?
Cost per hour for computer programming
What is $28.50/hour
Information that must be withheld that would divulge legal discussions/advice with an attorney in the Law Department
What is Attorney-Client privilege?