Customer Service
What call cue would a customer enter on their phone when calling the Autel Technical Support line to get someone from the Registration & Updates Department?
1 - Registration and Updates
What does TPMS stand for?
Tire Pressure Monitoring System
What does ADAS stand for?
Advanced Driver Assistance System
What does OBD stand for and when did OBD2 start?
1996
What is the hand held key programming device that works specifically with the Autel branded Keys?
KM100
What are the requirements in the 3-minute rule?
Name
Phone Number
Serial Number
Remote Into the Customers Device
What frequency does the Autel MX-1 sensor utilize for communication?
315 mHz
433 mHz
What is the recommended repair space requirement for ADAS calibrations?
30 x 45 feet
What VCI does not have a USB port?
VCI150
The BT508 will work with the IM608ProII using the MaxiBas App. True or False.
False.
Where will you find the registration password for the AL519?
The device does not have one, it does not get registered.
Most domestic vehicles use the OBD Relearn procedure to relearn new TPMS sensors to the vehicle. True or False.
False
What is the correct distance from the front bumper for the front-view camera on a 2025 Hyundai Palisade?
Two-part answer:
First shot: 89 mm
Second shot: 989–1000 mm
A Firestone location calls in with a MS908 and a BT608. The MS908 was registered 6/25/2020. The BT608 was registered 5/1/24. The store cannot test batteries with the BT608. They have tried to reset the tool and alternative clamps with the same results. The store needs a battery tester; it needs to be replaced what do you do next?
Advise the store to purchase another device from their authorized vendor.
A customer calls in with an IM608Pro. They just purchased an ADAS Upgrade card. Can they add ADAS to their scan tool?
No.
Methods and actions taken to reduce the severity of a conflict is called?
De-Escalation
A technician calls in after programming a TPMS sensor. He tries to perform the relearn procedure but keeps getting a duplicate ID. How does the technician correct this concern?
Reprogram the TPMS sensor using Auto Create. Perform Relearn Procedure.
What target is used to calibrate a 2022 BMW M3’s “KAFAS” module?
No target – it’s a dynamic calibration
A customer calls into the Diagnostic line. He cannot connect using Chevrolet Software to the vehicle. He works through the VCI diagnostics, and it works fine. He tries to scan the vehicle using EOBD and it works. What would you try next with the information that was provided?
Uninstall and Re-Install the Manufacture software.
A customer calls in with a Land Rover. He is trying to program keys through the OBD2 port. Can he perform this function through the OBD2 port?
No, the procedure requires bench programming.
What is the EXPECTED SLA Level that is required per agent during performance evaluations and one to one's?
90%
A customer calls in about a 2016 Honda Clarity. The vehicle had no sensors installed and TPMS light was not illuminated on the dashboard. The mechanic installed 4 sensors. He could not program and relearn those sensors or to the vehicle. What system in the car should the mechanic look at regarding the TPMS on this vehicle?
ABS System (Indirect TPMS)
A customer is calibrating a 2023 Mazda CX-70 front camera (FSC). They started with a dynamic calibration, but it wouldn’t complete. Now they’re trying to perform a static calibration. Should they continue with static until it completes?
No – whatever calibration you start with on a Mazda front camera, you must finish with. You can’t switch back and forth.
A customer calls in with a 2017 BMW 3 Series. The customer replaced the DME and attempted to program/code the module. Now the vehicle will not start. He stated it was a new module, the tool downloaded the program, wrote the data, started the teach in process, the lights went dim, and the tool stated that it was complete. He said, "that is exactly what happened step by step." With the information provided what did the customer do wrong?
The battery voltage dropped during programming and coding. The customer needed to install a battery tender to maintain battery voltage.
A customer calls in on Friday at 5:57 pm. They have a customer stuck in a parking lot and they are yelling at them to speed it up. The customer asks, "can you get the password from a Mercedes benz with the IM tools alone?
No, he would need the Gbox2.