Authentication

Authentication

300

Document number for Authentication - Care Center

What is MAN-2196?

500

This information will tell you whether the person listed on the account has authority to act on it.

What is Ownership?

1000

Three Challenge Questions other than:

- Phone number

- names of joint owners

- last 5 digits of the account or card number

There are many possible answers!

Outbound Authentication

300

True or False. If you were able to call the client back immediately, there is no need to read the call recording disclosure.

False

500

The number of challenge questions you should ask when performing outbound calls (disconnected call).

Maximum of 3, two must be answered correctly.

1000

This is where you can transfer the client if they say they can't visit the branch due to a disability.

What is CFS?

In-Bank Caller Authentication

300

You will find countries and cities on this.

What is a map or globe?

500

This is where you keep your stuff.

What is backpack

1000

The teacher writes on this.

What is a blackboard/chalkboard/smartboard?

High Risk Authentication

300

This tool is used to complete High Risk Authentication.

What is Unified Desktop?

500

This is the maximum number of attempts you can make in sending the OTP to the client.

Three Attempts.

1000

Three examples of transactions that require High Risk Authentication.

Many to mention!