Inquiry Calls
The standard call opening
What is, 'Thank you for calling Allstate, where you're in Good Hands'?
Name the methods of inspection offered by Allstate
What is Virtual Assist, QFC/CIS, GHRN, ATRT and Field?
The process for claimant rental
What is rental reimbursement?
True or false: We can make payments on a split liability claim
False
The most efficient way to authenticate an insured or claimant
What is the last four digits of the social security number on file?
This method of inspection is preferred for non-drivable vehicles
What is Virtual Assist?
These coverages should be on the policy for an insured to set up a rental reservation
What are Transportation Expense and Rental Reservation?
True or false: We can make payments on an inspect-only claim
False
This is required if a caller does not provide their last name
What is the first initial of the last name, and/or documentation that the caller refused to provide their last name?
This method of inspection offers repair warranty
What is a GHRN?
This representative will discuss inquiries regarding rental upgrades
What is the claim owner?
This is the method of settlement for an initial QFC inspection
What is 'settlement by images'?
The difference between empathy and sympathy
What is 'putting yourself in someone else's shoes instead of feeling sorry for someone'?
This is how a field assignment is set up
What is creating a VA supplement assignment, selecting VA option, and documenting in note field was requested?
This coverage must be on the insured's policy in order for the claimant to be reimbursed for rental
What is Property Damage Liability?
The dollar amount limit for Quick Card Payments
What is $20,000.00?
This representative is the first point of contact for status updates on an inspection when assigned
What is the adjuster?
This must be on file for a technical review
What is an estimate or supplement?
The Enterprise discount percentage that may be offered to customers without rental reservation
What is 20%?
Where payment inquiries from GHRN shops will be directed to
What is GHRNEFT@allstate.com and/or their performance consultant