ARMS
UU
What is the coverage code for Rental Reimbursement/Transportation Expense?
Rhode Island and Massachusetts
What states are not available for VA initial estimates?
Less than 2 minutes
Rapid Response
After you log into arms and you create the authorization what do you select in the file owner section?
Auto Rental Management System
What is ARMS?
7 a.m. to 6:30 p.m. CST Monday through Friday; 7 a.m. to 4:30 p.m. CST on Saturdays and closed Sunday.
When is VA available to connect with an adjuster?
Four to five minutes.
What is the goal for Average Talk Time?
The shop or the customer address (ARMS)
In the postal code section enter the zip code of what to find the closest branch?
Reimbursement Only
How can we set up claimant's for rental?
The assignment should be canceled and an alternate MOI scheduled.
What do we do if the customer indicates that the shop refuses to use VA?
Less than one minute.
What is the goal for Average Hold Time?
Send an email to Robert with detailed information the same day or week.
What happens if you need a punch correction?
$27.49
What is the Standard Enterprise Daily Rate?
The claim file note
What will contain estimated days to repair in the template?
34
What is the goal for calls taken in a day?
First place you look when you have a process question.
What is Right Answer?
Additional Fees on an Airport Rental Vehicle
What is an Out of Pocket Expense for Rental?
On Day Two and Day Four
When does an automated reminder go out to the customer via text or email if the customer, body shop or tow facility does not connect with a VA adjuster?
Less than 15 minutes
What is the goal for Aux 8 time in a day?
Root Cause Problem Solving
What is RCPS?