Show:
KB Path
Glass or Loss?
True or False
ADSP
Auto Coverages
100
New auto claim
What is Auto-select a question-auto claim-new auto claim
100
Front windshield is cracked.
What is Glass
100
A spouse can file a claim on behalf of the policyholder.
What is True
100
Policyholder in AZ calls with H coverage, who do we connect them to?
What is Agero
100
10-30-15
What is AZ minimum coverage
200
ILR claims
What is auto-select-auto claims-new auto claim ILR-within open hours(yes).
200
Son of the policy holder calls in.
What is Loss
200
DOB is required.
What is True
200
A Massachusetts resident gets into a car accident and the car is not drivable. Are ADSP sevices rendered?
What is No
200
Typically when a car has a lien holder this coverage is needed.
What is GAP
300
Auto CAT Claim Opening
What is auto-select-auto claim-new auto CAT claim-policyholder-yes-auto CAT claim opening
300
3 windows are broken.
What is Loss
300
2 SF policyholders are in an accident, V1 calls in and CCC rep puts in a claim against V2 without policy info.
What is False
300
Friend of policyholder wrecks car in California, car has H coverage. Do they qualify for ADSP?
What is Yes
300
This coverage covers a driver when they crash into a wall or other property.
What is comprehensive
400
fire-select-fire claims-new claim-policyholder-policy located-property damage/theft-temporary repair word tracks-homeowners/commercial-no CAT declared-water damage-yes-yes-no-yes-yes
What is Premier Service
400
Bird crashes into the back window of the car.
What is Glass
400
It is ok to use terms or abbreviations in any field where the customer is unsure.
What is False
400
Give 3 examples of Road America states that starts with M
What is Maryland, Michigan, Missouri.
400
Policyholder is in accident and car is in the shop and will need to rent a car.
What is rental coverage