Coverage
Investigative Contact
Liability
Self-Service
Repairs & Rental
100

This is a resources we use if you are unable to locate the policy in LIT/HAART

What is Company Wide Search

100
This is needed when speaking with minors.

What is permission? (from a parent or guardian)

100

These are liability percentages that we handle in Auto ILR.

What is 100/0, 0/100 and 50/50?

100

This is self-service.

What enables customers a choice on how they can manage their claim?

100

Expedited total losses qualify for what kind of transfer?

What is warm transfer?

200

This is the COL we use if an insured strikes an animal.

What is comprehensive?

200

This is a compliance for both CA and IL.

What is CPRS?

200

This is what the liability screen looks like  when the clmt is unk.

What is not having a liability percentage established on unk?

200

This is ODM. (what does it stand for)

What is On-Demand Messaging?

200

This is marked in LIT if the insured calls to report their vehicle was driven through high water or water entered their vehicle.

What is Flood?

300

This is known as the liability trifecta.

What is Final in the FOL, Liability Established and Liability FN?

300

This is needed for PING.

What is legal first and last name, DOB, SSN and gender?

300

This is a single interest lienholder claim.

When the lienholder is filling a claim?

300

These are 2 recent add-ons to ODM.

What is status text and claimant quote text?

300

These types of inspections require DTP.

What is all options outside of Select Service?

400

These are the criteria for the NH Waiver of Collision Deductible.

What is, insured must have collision coverage, operator of the uninsured vehicle is 100% at fault, operator of the uninsured vehicle is positively identified and it has been verified that the operator is uninsured?

400

These are different types of *1 vehicles.

What is NOC, NAC and TSC?

400

These are the 4 types of negligence.

What is duties owed, duties breached, actual damages and proximate cause?

400

These are different types of Self-Service options/platforms.

What is OCS, Statefarm.com, ABS/ECRM, ECC, ODM, SF APP?

400

This should be included in rental reservations.

What is the body shops name, body shops phone number and drivability of the vehicle?
500

These are 3 reasons we would reassign to Property Complex.

What is, coverage question, loss over 180 days, fraud indicators etc?

500

These are tools we can use to help our liability investigation. Name at least 3.

What is statements, PR, diagrams, investigative questions, witnesses, photos?

500

These are the statutory exemptions for California liability decisions. (at least 2)

What is: lawfully parked, struck in the rear, was not convicted of a  moving traffic violations, hit & run, contact with animal, falling object, and solo vehicle accident?

500

This ensures the Self-Service feature is eligible for the participant. (what is needed?)

What is the customers name, address, DOB email address and phone number?

500

This is how long the insured has of rental coverage under TL.

What is 7 days?