Auto Stop Rules
Reversals
Timeframes
Exceptions
Wild Cards
100

What is the minimum dollar amount for a check to be auto-stopped after 180 days?

What is $10?

100

Who has exclusive access to reverse stopped checks?

What is Cash Disbursements associates?

100

How long do checks under $10 remain outstanding?

What is one year?

100

Are reversals guaranteed for all stopped checks?

What is no, only case-by-case?

100

What system handles auto-stop payments?

What is auto-stop payment system?

200

After how many days does the system auto-stop checks greater than $10?

What is 180 days? 

200

Are reversals done automatically or case by-case?

What is case-by-case exceptions?

200

How often do branch teams receive messages about outstanding checks?

What is weekly?

200

Who decides if a reversal is allowed?

What is Cash Disbursements associates?

200

Where do branch teams see outstanding check alerts?

What is Message Center?

300

What happens to checks under $10 after one year?

What is they remain outstanding for one year, then auto-stop applies?

300

Can branch teams reverse stopped checks?

What is no?

300

After how many days do checks appear in the Message Center?

What is 90 days?

300

Can a reversal be done for a check older than 180 days?

What is no, a new check request is required?

300

What is the purpose of auto-stop payments?

What is to prevent stale checks from being cashed?

400

Does the auto-stop payment system apply to active client checks only?

What is yes?

400

What must a branch team do if a stopped check is 180 days or older?

What enter a new check request (not a reversal)?

400

What is the critical age for checks to require a new request instead of reversal?

What is 180 days?

400

What is the exception process for reversals?

What is manual review and approval?

400

What is the threshold for checks to remain outstanding for one year?

What is under $10?

500

What triggers the auto-stop payment system?

What is outstanding checks greater than $10 for more than 180 days?

500

Why are reversals restricted?

What is to maintain control and accuracy in payment processes?

500

When does the system auto-stop checks under $10?

What is after one year?

500

Why might a reversal be denied?

What is if it doesn’t meet policy or age requirements?

500

What should branch teams do when notified of outstanding checks?

What is review and take appropriate action?