Pando
In Pando, how can you send a message specifically to everyone that is listed as "available"?
@here
How do I subscribe to a report?
Go to manage subscriptions in reports> select the report> Select delievery schedule> date range>Add
How long does a customer stay in E block
14 days
How does GEOALERT work?
GeoAlert uses geo framing technology. This means that we have drawn a virtual frame around nearly every dealership in the United States. When a customer crosses through that frame with their mobile device, we take that information and apply it to an algorithm that takes into consideration how long the customer is actually at the dealership along with other determining factors.
What’s the timeline for an AutoAssistant campaign?
All A-block customers are identified as part of the audience at the beginning of the month. This is a snapshot of A-blocks, so anyone who transitions to an A-alert after the 1st of the month will not be included in that month’s campaign. The Assistant begins gradually emailing the audience on the 5th of the month. We don’t hit ALL the A-alerts at one time because we don’t want to overwhelm the dealership with hot leads. Instead, the Assistant slow drips its contact over the first couple of weeks of the month.
In Pando X what are the three types of dashboards?
Manager, BDC, Sales
In reports, sold units, what does trades sold mean?
They are the used cars that AutoAlert brought and have been sold from the lot.
How many recently viewed deal sheets appear when you click on the mini Rubik's Cube looking icon, to the right of the reports button?
20
Can dealers customize the ads that are displayed?
No. But rest assured that the ads are designed with the dealership’s logo and information all displayed in the colors and fonts that are approved by the OEM.
How often does the Assistant reach out to customers?
Over the course of the month, the Assistant will make three attempts to reach the customer before it will stop contact
If your client calls and asks you why their sales team isn't getting Pando Alerts, what might the problem be?
The salesperson may not be in the right group
Phone notifications may not be turned on
Where would you go to show how AutoAlert influenced a deal?
Sold Units report
What's the difference between the manager dashboard and customer engagement?
Time frame not worked and up to 100 customers per quad.
How often do GeoAlert ads get pushed to customers?
Ads are displayed off and on throughout the day during the hours that people are most commonly browsing on their phones.
What determines a lead is ‘hot’ and how are dealers notified of hot leads?
Customers are considered ‘hot’ when they have requested direct contact from the dealership. An AutoAssistant Hot Lead tag will be applied to the deal sheet and will populate in the Tags section of the AlertMiner Opportunities Dashboard
The automation engine, in Pando X allows dealers to create what?
Follow up tasks.
Looking at the dashboard you see 6 under AlertMiner, 4 under O2O and 1 under SLM, but only 9 validated sales why?
They could fall into multiple categories and each category takes credit.
My P block fired the past two days but today when I come in I see that the P block is not there. What should I do?
The P block fires when there is an upcoming appointment scheduled. If there is a known appointment, you may need to put in a ticket to get it investigated.
Can I target only specific OEMs within a radius?
Yes, you can submit a Client Care ticket and let us know which OEMs you would like us to focus on within your set radius.
How does the dealer see messages exchanged between the AI-Assistant and customer?
When a customer becomes a hot lead, it will be noted in the Activity & Notes section of the Deal Sheet. Next to this is a ‘View Conversation’ link that opens a pop-up window with a copy of the transcript.
A dealer has Review Pro and wants to know where they can see their bad surveys. Where do they go?
ReviewPro in Pando Messenger> uncheck 5 and 4 stars.
You work with a dealer and set up a pinned search with a process for the BDC team to call. As a follow-up call, what report would you access to see if they are claiming it?
Pando Activity
In lead management within AlertMiner, what are the names of the three assignments?
Owner, Access, and Process assignment.
How do dealers know when someone is being targeted by GeoAlert?
When a customer is identified as being in-market and shopping around, the Activity & Notes section of the Deal Sheet will include a note stating, “Customer has been added to GeoAlert campaign.” This means that we have identified this customer is in-market
Can customers opt out of emails from the AI-Assistant, and will that be visible on the Deal Sheet?
Customers have an opt-out option on every email; if selected they will not be contacted again by the AI-Assistant and excluded from future campaigns. This will not opt the customer out of other AutoAlert communications (One-to-One Intelligent Marketing emails, system emails, etc.), and it will not mark ‘Do Not Email’ for the customer. Opt-outs for AutoAssistant are not visible in AlertMiner.