Service
How do you VIN scan?
Through the Pando Pro App
What does F&I stand for?
Finance & Insurance
Where does a salesperson go to find SLM alerts once your client has arrived?
Pando App (phone)/Pando Inbox (desktop)
What SLM option feeds to the Sales Manager for Pando Distribution?
Options 1 and 2
Which icon shows the most recently engaged clients within the last 24hrs?
Customer engagement tab
What are two searches you can do in recall management?
NHTSA and OEM recall number
What is the proper term for “Extended Warranty”?
What is Vehicle Service Contract
What role grants you access to only your clients?
Only original salesperson
Which button can be used to arrange the columns in search results?
Layout
BDC agents would click which tab to input information about a recent client interaction?
Log Call
Which service clients get pre-appointment emails?
121
What term is used for product penetration and profit margin of all products?
PVR
(per vehicle retailed)
How do you attach an upgrade proposal to email/text?
Click attach proposal at bottom of email or text block
What is the average% of customers are in an upgrade position or engaged?
3 point spread
16%
Where would you will find clients that have not been contacted in a particular saved search?
Not Worked
How would a service advisor see service appointments with alerts?
Service Drive tab and click drop down for alerts
What percentage of consumers can’t incur a repair cost over $500 without going into debt?
33%
Click attach proposal at bottom of email or text block
Mark NLO in call log
Which AlertMiner feature that I can use to make sure a manager gets a usage report every day?
Subscriptions
After setting a follow up call, which section, in AlertMiner, will tell you when to call back?
Agenda
What does the P- block indicate?
Pending service appointment with alerts
What was the name of the F&I guy, in the slide, from Luke's Presentation?
Brent Gage
How do you view multi vehicle offers?
Click down arrow on multivehicle offer in dealsheet
What tab would help a pre-owned sales manager find best cars for wishlist?
Inventory tab
How do you find out what a web-engaged client has been looking at?
Pando Tab in dealsheet