Show:
Automotive Tools
Dealership Roles
Dealership Lingo
Dealership Problems
AutoAlert Internal
100

Allows a dealership to manage its communications with potential, past and new customers

CRM

100

These team members are product experts, who sell the vehicles. 

Sales Associate

100

This is someone who has shown interest in purchasing a vehicle.

Lead

100

This is a dealerships largest untapped asset

Sold Customer Database

100

This is the name of the AutoAlert CEO

Allan Stejskal

200

Contain software that cater to the needs of finance, sales, parts, inventory and admin.

DMS

200

This team member is the liaison between customers and the auto techs who work on the cars.

Service Advisor

200
The term used to describe how a dealership follows up with it's customers after the sale.

Sold Follow Up

200

This percentage of customers will leave their dealership when their warranty expires. 

80% 

200
You use these hours of PTO to volunteer in your community. 

CARS

300
Fires tasks to dealership employees, on a fixed, time based schedule
CRM
300

This person is the pleasant, smiling face of the dealership.

Customer Service Representative. 

300

This term is used to describe the parts of the dealership they can count on to pay the bills.

Fixed Ops
300

NADA Average cost of a sold lead

$635

300

This is the AutoAlert Mission / Vision

Empower innovative automotive partnerships to improve data driven customer experiences.
400

VINSolutions is a common _______.

CRM system

400

It is this team member's responsibility to upsell products and services

Finance Manager

400

An assessment of lending risk that financial institutions and other lenders examine before approving a loan.

LTV / Loan to Value

400

Statistics show this many people enjoy the car buying experience. 

4/1000
400

These are the 4 AutoAlert Key Values

Be a role model / Be passionate about our customers success / Own working together / Deliver Results

500

CDK Global is a common _________.

DMS System

500

This team member is the captain of the ship.

Sales Manager

500

The process of finding anomalies, patterns and correlations within large data sets to predict outcomes.

Data Mining
500

This is the biggest issue facing dealerships and their customer trade cycle. 

Customers are choosing to finance for 72 months or longer. 
500

Name one of the four company OKRs

Become an employer of choice / Grow sales while increasing profitability / Continually improve customer retention / Develop differentiated world class solutions for automotive customer retention