This Autodesk Team is responsible for entitlement fulfillment and have a 1 hour TTR.
Who is Access Delivery?
100
Director of Client Services, GCSO, Operations
Who is Diana Beckman?
100
We no longer sell this type of support for perpetual licenses.
What is Maintenance Plan?
100
Students, teachers and academic institutions worldwide are eligible for free* access to Autodesk software.
What is student license? OR What is EDU Community?
100
License and customer data management tool used to split, merge, and activate serial numbers.
What is Siebel?
200
This group consists of commercial credit experts and manages flow of financial information.
What is Customer Financial Services (CFS)?
200
These type of cases impact customers access to our products and is primarily handled through Live Support (Chat and Phone) with a goal of 1 hour TTR.
What is Instant Access Issues?
200
Products bundled with support and available on monthly, quarterly, annual, and multi-year duration's.
What is Subscription?
200
Receives support from Premier Team
What is an Major Account? OR What is strategic account?
200
Used for case management, logging calls, and taking chats.
What is SFDC?
300
This global team partners with product managers to help support a successful launch of Autodesk Products & Services.
What is New Product Introduction (NPI) team?
300
Customers engage with this virtual agent to initiate a Chat or Case with Client Services.
What is AVA?
300
These bundled products give you a higher ROI and are grouped based on industry.
What is Industry Collection?
300
Entity that subscribes to Autodesk services
What is end user?
300
Tool used to sync data between systems.
What is Trinity?
400
Major Account customers contact this group for support.
What is Premier?
400
We put the customers first, We work smarter not harder, we own it, we make it better, we are adaptable, we have fun!
What is Client Services?
400
This Flagship product is included in Architecture Engineering & Construction collection and Product Design & Manufacturing Collection. It is also used for 2D and 3D designs and available on Windows & MAC.
What is AutoCAD?
400
These Autodesk users have access to the Autodesk Developer Center
What are Autodesk Software Developers?
400
Tool used to reset log-in passwords.
What is EIDM?
500
We Provide Robotic Process Automation technologies that reduce GCSO cost to serve while improving customer satisfaction.
What is Business Automation?
500
We strive to exceed our commitments and client expectations through timely, consistent, and innovative service engagement delivered by empowered employees embracing a customer first culture.
What is Client Services Mission?
500
A360, Fusion 360, BIM 360 are all products included in this type of subscription.
What is Cloud Subscription?
500
Entities partnering with Autodesk to sale our software.